Capital S.M.A.R.T Repairs Murarrie

"Do not go to this company. Still haven’t got my car after 2 months and they keep telling lies. I had to wait to get the parts for my car. Finally, I got a SMS from them telling me they have got the parts and can fix it. After a week I was told I have to wait for another 4 weeks to get one of the parts! They keep delaying the process. The repairman told me maximum time to fix the car is 5-6 days but after 7 days they told me to wait for another 4 weeks to get the parts. I don’t recommend this company!"

"The repair work was completed very quickly within one week, and the damaged parts were perfectly replaced. They even helped me to remove the dash cam’s cable which I forgot to do so when dropping off the car to not drain the battery. Receptionist Grace is very helpful, all in all very good service experience and highly recommend if you ever need a repairer!"

"Although the word, S.M.A.R.T, is in the name of this location, best believe the people working there are not. The receptionists there are rude and condescending, they will take any opportunity to belittle you. They will talk badly about you, a paying customer, to other workers, right in front of you. The people here are led around by their ego, always trying to feel better and more superior than you, ever though it is just a car repair shop. Would not recommend. Made the mistake once, will not go back there again."

"My insurer recommend I take my newish vehicle to Capital SMART. The staff we courteous and polite. When doing the pre-release inspection of my vehicle, the CS member walked me over to someone else's car and started to explain all that good work they had done and I had to point that it was not my car and it was the wrong model and colour. Once we did locate my car I was forced to inspect it while it was reversed up to a fence & positioned narrowly between 2 other cars which makes it very hard to look at a rear end repair. They did fit lots of new parts but they did not paint them the right colour as there is noticeable difference. All the newly painted parts have really bad orange peel effect. The fitting of the parts is not correct as there are uneven gaps in several places and some corners are sitting proud by apx 3mm. The external foot wave sensor is now installed on the opposite side of the car to where it was when it went in to be fixed. What's worse is there are new scratch's on both rear wheel archers that were not there and I have photos that can prove that. And lastly they failed to fully paint all of the tailgate as you can see and feel bare metal on the inside lip of the boot. I reported this to Capital & a supervisor came out and looked at my observations and admitted that they "did not do a very good job" and that he would order more parts in and could they try & fix it again, and it will only take them 2 days. I never rushed them on the first repair as I had access to a loan car so there was no time limit. Upon 24hrs reflection I have instructed my insurer that I want the vehicle taken to another shop as I don't trust Capital to get it right. I have a feeling Capital want to just do a fast turn around service that gives them maximum throughput and profit. And hope that people don't look to closely at what quality of job they have done. If you care about your car try using somewhere else."