MOVE Bank

"Great support! The team was very helpful through the entire process. Best bank I've ever dealt with - so much easier than the big 4!"

"I recommend MOVE bank to everyone! I have my home loan and now a brand new car loan with them. I had lending specialist, Adivya assist me through the whole process of obtaining a car loan. I had to wait 4 months for my vehicle to arrive and Adivya regularly touched base with me, provided excellent advice and was so supportive when the last crunch came and it was time to collect my car. He even helped me with comprehensive insurance. I couldn’t be more impressed with the service I received. Thanks again!"

"My entire home loan application experience with Move Bank was a positive experience. I explored options with other banks too, and I chose Move because they had the most competitive interest rate (at the time). But they were also the easiest to deal with. The lending team were very responsive and helpful. I do have one quibble that I only discovered after I'd taken out the loan and established the mortgage offset account. The maximum daily payment limit for the online banking is only $5000. This is for security reasons, which is fair enough, but I do hope Move Bank introduce measures for members to be able to adjust this to suit their own risk profile. You can phone their support team to arrange a temporary (for the day) increase of up to $75,000 however these payments don't use Osko, so you need to allow a day for these payments to land in the recipient's bank account. I've phoned their support team to arrange the temporary increase on a number of occasions and generally get through within a minute or two. All up the process after ID verification etc takes about 5-10 mins. Support staff have been knowledgeable, friendly and helpful. There is also the option of completing a (paper) form for larger amounts or same-day payments, but there is a fee associated with this method."

"Joe was absolutely amazing and so helpful in getting our first home loan. He explained everything so well, and very quick in replying to emails or phone calls. Would definitely recommend Joe Gavarra."

"Shorly after opening a new account online I received a welcome call. They made sure that I understood all of the features and fees that applied to my account, made sure I had the account information for my salary to be paid in to the new account and also ordered a new card for me. I had to call back a few days later to get my card registered with Google Pay, this was done within minutes and the person I spoke to was such a pleasure to deal with. It's not often anyone has something nice to say about a bank, but with Move being a customer owned bank and being a small team, it really feels good to have such great personalised service. I don't know why I stayed with one of the Big 4 banks for so long."