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Reviews of AAMI Assessment Centre
"Customer service is terrible. One of them told me I'm not able to withdraw my claim ( I didn't even pay the excess yet). The lady over the phone was pretty rude and pretty much tried to shut my mouth ! I called again, someone else picked up the phone and put my request through with no issues!"
"AAMI used to have good customer service but it doesn't exist any more. Trying to get a quote for a new car and the staff is very rude, unfriendly and not helpful at all. All I've got is No, We don't have it..and she didn't even let me finish my question before saying that."
"First off this is the worse insurance company. I got into an accident that gave the other car paint damage, not even a dint and i had to pay $1500. They didn’t even spell my name right and sent emails to random family members instead of myself and after i paid they continued to contact my grandmother trying for financial aide. I’m with coles and when i got hit and lost my mirror and had panel damage to 4 panels (paint and small dints) and it cost the guy that hit me $550 but paint damage with AAMI cost $1500. In the photo as you can see that should not cost $1500."
"An AAMI insured car T-boned my car. It was her fault. AAMI took my car for inspection. since 4 weeks has AAMI my car and can not send it back so my Insurer can inspect my car. I call since 14 days every day to get my car back, but they don`t have an accessor to handle it out. ANd every day minimum of 60 minutes to wait to get an Indian on the line. Terrible !"
"Since 2 (two) weeks, I`m calling them (13 22 44) on a daily basis. Nobody answers the phone. But a message tape tells me to "go online" When opening their website and trying to let them know that someone insured by AAMI ran into my wife`s parked car, what do I read on the computer screen ? Better call 13 22 44. Since 2 weeks........ And counting. As a mimnimum, one has to give them at least one star. They clearly don`t deserve it but without that one star, the review won`t go through....."
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