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DLM Removals & Storage
18 Lorikeet Drive, Thornlands Queensland 4164
Photos of DLM Removals & Storage
18 Lorikeet Dr, Thornlands QLD 4164, Australia
Opening hours of DLM Removals & Storage
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 14:00
Saturday:
Closed
Sunday:
Closed
Reviews of DLM Removals & Storage
"We moved from Brisbane to Cairns and used DLM Removals to book in our move. Not too expensive compared to other moving companies. All in all they did a good job and I am happy with the overall service."
"DLM Removal and Storage exceeded my expectations. Their team was efficient, friendly, and handled my belongings with care. Highly recommended."
"Warning…….Don’t touch this company! I booked with this company and paid $400 deposit weeks ago for job to be done today 12th December. Emailed and left phone messages last Friday to confirm time etc. No response. Arrived to meet removalists at 7:45am. No sign of removalists. Several calls and messages to Brendan Dean went unanswered. Eventually after more than an hour he rang and said a truck was on its way telling me he had been in an eye appointment. Doesn’t explain lack of response last Friday. At 3pm there was still no truck. I must have made at least 20 calls, left messages and sent emails and he didn’t respond to anything all day. He sub contracted the job out at 8am this morning despite having my deposit weeks ago. A truck was supposedly coming from Gold Coast to do the move from Brisbane to Stanthorpe. The subcontractors truck broke down on the highway. No communication at all from Brendan Dean. No explanations, no apologies. I was left waiting at the storage shed for 8 hours and he didn’t have the decency to contact me and discuss the situation. It was only through communication with the sub contractors that I knew what was happening. During this time I also discovered he did not take out insurance for this job yet he specifically stated in an email I was covered with CARTS insurance. At 5pm I received a call from a stranger offering to do the move for me tomorrow. Brendan Dean had given my personal phone number to a man without my permission or discussing it with me, asking this man to ring me and organise an alternative date to move. Shonky is too kind a word to describe this company and Brendan Dean. The only way to contact this company is via his mobile and email and when he chooses not to answer, the customer is left powerless and helpless. I had to book another removalist late today. The stress and huge inconvenience caused by Brendan Dean and his unprofessional and dishonest behaviour has been a terrible experience. I have requested my deposit back and if it’s not returned I’ll will be taking it further. Do not be taken in by the professional looking website and Brendan Deans smooth talking reassuring manner. It’s all a front. I put 1 star only because there is no facility to give negative stars."
"Thornside DLM. while the office was good to talk to the truck was late with three people who didn't want to work and packed things with no care. One of the workers threw up in our garden and another was telling me I could fit more on my trailer as they packed so badly they could not fit everything in. They asked for cash even though I had paid online. They needed to borrow my ropes as they didn't have enough. Things were so badly handled with boxes crushed and destroyed. one of my cabinets fell off the back when unloading and a metal tool box was bent, they even managed to break the base of my drill press. that's not easy to do. will not be using ever again."
"well how about this for an experience. I was sitting here and thinking of the colourful paragraphs I could write for this review (I have never left an internet review before, but this experience compelled me to...read on) but at the end of the day these people (I'm generous when I say 'people' because I assume 'people' have some sort of manners and common dignity) have already wasted my time more than enough. RULE 1: you get what you pay for. These chaps quote you cheap, they do. it seems like a once in a life time bargain.... They quote you cheap because what they offer is nothing more than horribly cheap service. To summarize quickly, My partner and I didn't know where our cars were for over 2 weeks. When we inquired they refused to tell us what was going on and hung up on us and and just straight out refused contact. My two year old nephew or pet monkey had better bedside manner than this lot. Not to mention I could strike oil with my eyes closed better than these guys could located goods they've transported for you. BUYER BEWARE....YOU GET WHAT YOU PAY FOR.. don't let their cheap quote fool you. Be wise, spend the extra money and get a crowd that can actually do their job. an embarrassment of a business PS . one star was too generous, that's as low as I could go"
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