Conroy Removals

"Update: several months after I complained they have compensated me $500 (even though I didn’t get their insurance). I really appreciate this gesture, but I still would never use them again. We had our stuff (1 bedroom worth) moved from the Dandenongs to Brisbane and were devastated with how much damage our stuff had sustained with Conroy’s. Also, the customer service was fantastic when I was talking to the sales team but horrendous after we booked. The staff who collected and dropped off our stuff are the only reason this company deserves any stars as they were very polite and treated our stuff with great care. The woman assigned to us, Janelle, had minimum contact with us, was very rude when I mentioned that we needed to get our own box for our tv as the base wouldn’t come off (insisting ALL tv bases come off like I was stupid, when it’s actually an older flatscreen so the base doesn’t come off), and once our stuff had been picked up I didn’t hear from her for 5 weeks till she emailed to say our stuff had been dispatched with an ETA for 3 weeks prior to the current date (turns out our stuff was already in Brisbane as I’d suspected). When we had our stuff delivered I was shattered to see the state it was in. The boxes were all squashed and some broken (even the ones labeled ‘fragile’), one was opened and not resealed, and they were all upside down even though some were labeled ‘this way up’. As a result a crystal jug was smashed (that jug had survived dozens of moves including several interstate) and a crystal glass was also smashed even though it was in its own box within the box (which was completely squashed). Our bed and hall unit were badly scratched with missing paint, our antique side tables had half the legs snapped off, the tv unit had a big boot print on the side like someone had kicked it, and the washing machine had a dint in the side! Conroy’s were not cheap so I’m extremely disappointed to see these results of our stuff being treated with such disrespect. If you like your stuff enough to pay to move it then definitely don’t go with this company."

"We moved twice with Conroy, first internationally and then domestically. Only went second time as initial communication was great and pick up in NZ went well. On the Australian side, communication was good too, but lots of others things went not so good. We have purchased the insurance as when we found out that our mattress and oled tv was damaged dealing with Mike from insurance company was a very miserable experience, he just offered us a cheapest version of the tv that was damaged and advised to take it as there are will be no other offers. For the domestic delivery every single item has arrived damaged, even the items that were wrapped on plastic. It was very frustrating, to make an insurance claim would take ages as well fixing or replacing the items when you need to use them straight away. Conroy was a pleasure to deal in the beginning, especially in NZ. But when things went wrong they just didn’t want to deal with it and basically were blaming the other side or saying deal with the insurance, it is not our fault. Not sure if we will recommend it to the friends or use again."

"My experience was initially excellent. I was opting not to get insurance but advised it necessary for travel to NZ. I wasn’t going for months but told I had to pay the nearly $700 My circumstances changed and when I asked for a refund was only given $458, I paid on good faith and felt ripped off as I never used the marine insurance. I would advise anyone using this or any company to pack for them to check out all options and ask more questions. I’m sad I didn’t. The service was very good from the uplift to delivery. Dealing with the guy about insurance was not, slot of duck shoving. Any karma is coming for him."

"The worst experience ever! We were overcharged, our delivery delayed, and some items were lost, damaged and even ended up in a different city! We also had someone else's items delivered to our house. This company is an absolute joke, and they have no empathy or commitment to customer service. We were chasing a resolution for months! So stressful."

"I dealt with the Australian side shipping from New Zealand. Awesome from start to finish and the communication and follow up was amazing. They have a great team and Amanda Roza ensured all paper work and tracking through customs were met. Glen Hanking handled the pickup side from depot in Brissy and service was spot on from emails to collection. Would use conroys again 100% very competitive as well. EASY as access from highway to the depot great spot for me coming from north of sunshine coast."