Hi-Trans Express

"Not sure where the express comes from as they seem to leave consignments in the depot for as long as they feel like it. Don't bother with them as you'll have to wait longer than the original eta would suggest (if they actually had a tracking function on the website)."

"Badly sign posted. Parking is at the rear. Enter via the staircase. Plastered to the walls surrounding the stairs are numerous signs in no order of size or importance. Inside you will find an obnoxious person full of importance that will query your ability to read."

"One of the worse logistics companies in Australia. These guys can’t treat anyone right including their own employees. Having known someone who worked there and wasn’t paid due to a family member’s health condition deteriorating. Would stay well clear. Brisbane sight doesn’t even have anyone there with DG training or a first aid officer. Pathetic."

"Called looking for tracking information. The supervisor Leonie answered my call and was exceptionally rude. Told me I KNEW our delivery had been booked with a third party and why was I calling them. They don't even have tracking information for 2 days. Why didn't I call the third-party carrier. Then she hung up on me. If I knew it was booked through a 3rd party I wouldn't have called in the first place. When I called back was told it wasn't up to her to give me the other carrier's details. What should have happened is she could have said, I'm sorry this has travelled with a third party, unfortunalely you'll need to go back to the sender who will have to follow it up for you."

"No matter how desperate you are or need a delivery do not use this company for your business. I have experienced firsthand how terrible this company is over the last 6 weeks. They - have abusive drivers that have left my family and staff in tears - don't care about your goods - are happy to make all their issues your problem at an added cost to you - have management issues from the top down and every person will give you a different story on how they are incapable of helping you. Delays in shipping of 4-5 weeks seem common even when only delivering within a 1km radius of where goods are. Don't expect an apology. Expect to be told to arrange another company to collect your goods from the very place that should be delivering them. After full payment has been made to Hi Trans for delivery. Incomprehensible for a delivery company to be this incompetent at delivering."