Muffin Break Morayfield

"Horrible customer service, asked for a 'hot' coffee and I received a luke warm milky coffee which has barley a shot of espresso in it. Brought it back to ask for it to be warmed up not expecting a new one. The girl refused to heat up and didn't offer a new one. I asked to speak to the manager which was the lady whom made the coffee, she denied that it was Luke warm and spoke to me with attuide. Very unexperienced manager! Will not be returning. All the staff need a good over haul !"

"Muffin we got had ham in it although it was suppose to be cheese and chive. They did not want to refund the money as my wife had paid by card and was not with me when I returned the product. This is the second time this store has stuffed us around, they won't get a third chance."

"Staff can’t read and extremely slow service. 2 customers and it still took 15mins just to heat up a muffin and put it on a plate! I wouldn’t dare to order a coffee I’d probably be waiting hours."

"Today I visited Muffin Break in the Morayfield Shopping Centre. There was a severely disabled woman with her carer ahead of me. The woman had trouble getting her purse out of her bag. Some of the staff were standing behind the coffee machine and I could see them laughing at the woman and how long she was taking. When it was my turn to be served, the staff member (who hadn't been one of the ones laughing at the woman) asked for my order and I stated it. She then confirmed the order and said cappuccino, but I ordered a latte. I politely said that was a latte and she said "So you want two?" She then entered two and I said, "No I was just confirming it was a latte, because you said a cappuccino." She said "Right, whatever" and stared at me. The visible hostility coming from the Team Member was unlike anything I have ever experienced from a customer service person. I hesitated and almost walked away, but instead I paid. When I received my order it was a small, not the ordered medium. After drinking it I was very ill and suspect there was cross contamination between the oat milk and regular milk. Overall, this was a terrible experience and I would not return to any Muffin Break if this is the type of customer service they inspire."