Hunter Express 8 Coral Court, Keysborough, Victoria 3173

"I accidentally typed the wrong property number on 3 large parcels that Hunter Express were the courier for. When I called Hunter Express the person I spoke to was really helpful but couldn't update the address, as they hadn't received the parcel. I spoke with the sender who weren't much help and just said to call Hunter Express back after 24 hours to update the address, which I then completely forgot to do. Working from home, I totally panicked when I saw that the parcel had been delivered but I needn't have worried, as the driver had gone out of their way to locate the correct business address and the parcels are waiting for me at work. I really appreciate that extra step that not every driver would take to ensure delivery. Thank you."

"All the bad reviews made me nervous, however was given a 5 day date range of when it would be delivered on their tracking. On the 4th day received an email in the morning it will be delivered that day. Followed the truck in real time on tracking, was delivered no problem and the driver was quick and efficient. ETA wasn't reliable but I made myself available the whole day just in case. Came from the Keysborough warehouse and had a playground delivered."

"This would be the worse delivery company I have ever had to deal with. Firstly it didn't come on time. The I rang and explained my partner is a FIFO worker and I wanted to arrange to pick it up. I was advised that I would be called back to arrange pick up. I never received a call back. Now they are saying it's been moved and we have no way of getting it delivered. My partner isn't back in Perth for several weeks as he is at work. This was explain during my call Friday. I rang this morning and was told there is nothing they can do. I was allowed to speak with the manager. The reception ended up hanging up on me. I wasn't rude I was simply looking for a solution. Never use this service, I will be reporting this company to the ACCC"

"I was waiting at home and for my delivery at the estimated time of arrival. I received an email saying delivery was attempted. My doorbell hadn't rung, and the driver didn't call my phone, despite having my number. I called customer service immediately to try and get the driver, who was still in the area, to come back. Was told that was not possible and that it would have to be delivered to the next day. When the next day came, customer service said it could not be delivered until after the weekend. Terrible service, I don't recommend using this service if you want your things delivered in a timely way."

"Item picked up on 23/11 in Melbourne and travelled past my house to their depot in Traralgon and held by their sub contractors Gippsland Freight. Hunter are very hard to get hold of by phone (you have to pretend you're booking a pick up to speak to an actual person) and promised numerous times parcel will be delivered. Eventually delivered on 20/12 in a box that looked like it had been kicked around the warehouse. Don't use!"