Australia Post - Southland Centre Post Shop 1239 Nepean Highway, Cheltenham, Victoria 3192

"Worst passport service. Made me come back twice only to be told that there was a problem with their machine scanning the application. In the same day. Why couldn't they look at the applications and give a list to the applicants so that they do not have to come back and forth to waste time and effort? Was that too hard?"

"I'm just glad to see an Australian Post outlet open as so many of them are closing! I've brought the basics here and renewed drivers license here but it's all the non traditional stuff I like. What a whacky range of things they sell just like tge middle aisle of Aldi! So visit to get your basics, pay bills etc but yes there are often queues so just be patient you'll get there."

"Yes there is usually a queue at this post office but its due to the customer service staff answering all of the customer questions - I have waited some times where customers were asking staff to complete forms and pack their parcels for them!! I have been going to this post office for over 20 years and have never had any issues - advice has always been good and the manager always goes above and beyond to help, often suggesting how I can save money and use different postal services."

"Worst experience ever. Waiting in line for 30 minutes. People in front have complained and held the line up, some lady cut her ear taking an earring off for a passport and made a scene. This place is a joke, you can’t make this up. Go to any other PO in the area to save yourself the hassle of going to this dump. 1 star is generous. It deserves 0"

"Some staff are rude, one lady in particular. There is always a line. Very inefficient processes in which staff fail to use their initiative, I mean waiting for the customer to write out 5 addresses on an envelope while everyone else is waiting- come on. There are usually 2-3 agents and 2 of them are always with customers for 5 mins plus. Staff never prompt customers to use the Self check-out machines. One one occasion a staff member became disgruntled, as she asked me how I would pay- I said electronic, tap on the phone. She then told me for this transaction, passports, I need to use card or a cash. Well a phone is an electronic card, further more I did say I would pay by tapping my phone. She was quite rude about it. If you are in a rush, avoid this place at all costs."