Lucas Dental Care

"Hillary and Dr Lucas saw my almost 3 year old today. I was a bit worried about how he would go as it was his first time at the dentist and they made the process so easy! He loved riding in the chair and the strawberry toothpaste, he hasn’t stopped telling me about it all morning. The reception staff and nurses were all lovely. I would recommend this practice to anyone!"

"The most dreadful experience my family had involved encountering a receptionist who displayed a complete lack of customer service skills and didn't even greet me, as if they despised my presence as a customer. Similarly, the dentist showed no greetings or willingness to engage in a discussion before immediately commencing the treatment. There was no consideration given to the fact that it's important for an 11-year-old to understand the nature of the treatment she will receive. It was undeniably the most terrible experience I've ever had. Doctors are expected to exhibit empathy and kindness, as they have the privilege of providing care. However, the staff I encountered during this visit were incredibly arrogant and neglectful. The service was absolutely horrendous."

"We have had a terrific experience with Lucas Dental. Megan was an absolute pleasure to deal with in arranging my daughters surgery, checking in post op and taking time and care in answering my questions. Both Dr Sara & Juanita were also a pleasure to deal with- professional, caring and great with children. Thanks for your wonderful care."

"Waited for a treatment in a hospital for a child, and we were forewarned that due to Covid it takes time to get it booked. Called a few years later, it turns out someone called me several months ago, I didn't pick up so receptionist 'assumed' we are not interested. I would prefer less assumptions taking place, there are several ways to contact people and check. PS. Re healthcare facility reply. I'll stand by my review and I don't agree with it being misleading. I do understand waiting time during pandemic, hence I called 3 years later, and I was not far off the mark as I was told facility tried to contact me last September. The explanation I have got - we tried to contact you, but you didn't pick up the phone, so we assumed you were not interested any more', easily dropping of 2,5 year wait - is absolutely unacceptable, particularly for health care facility, caring for children."

"I have always been so frightened to see dentist..but Hillary from Lucas dental Care is definitely the absolute best dental staff member. She was so gentle with my teeth, walked me through step by step of the process. Can't recommend this place enough."