One Smile Knox 3 Rezes Street, Wantirna South, Victoria 3152

"After 11 years from going to dentist due to past experience, I had a broken tooth that needed URGENT attention. I researched and receive amazing reviews for here. I sat in my car for 15 mins (with anxiety) before walking in to make appointment and now I wonder why. Reception staff (Shelby) was amazing, caring, understanding and so compassionate. The actual appointment for extraction with Dr Yash was again caring and compassionate. With follow-up the following day. Can not fault the team. With 11 years of anxiety with a dentist, I felt / feel so much calmer. Thank you!"

"Fantastic dentists, very knowledgeable and kind. Prior to one smile Knox I had been to a few dentists over the years and many tell you to fill holes you don't have or provide next to no insight on what you could do to improve your teeth and gum health but here they do. I had ongoing issues with my teeth they were able to diagnose and direct me to the right people to help me. Whenever I go here for a clean they're gentle and explain what they're doing. My entire family has made the move to one smile Knox and now my friends are too, couldn't say a bad word about them honestly."

"Dr Zeng is really skilful and explains everything patiently, I have been to three dentists before but gladly he will be my always go to. They responded quick. My husband wanted to polish after filling coz it’s bit high, they quickly arranged another appointment for us to sort it out without additional charges. Girls at the reception are really nice and detail-oriented. One time My baby was irritated while waiting coz it’s his usual nap time. We didn’t ask anything but the girl quickly went inside and came back with telling us the dentist is wrapping up so wouldn’t be long. It really means a lot for us, and nevertheless, other small things such as remembering name, calling to confirm. Thx gals."

"The dentist I visited was good and nice but the receptionists have been awful. I have been attending appointments with this clinic for my tooth implant. For the first four visits they had been having different issues with applying the discount that the dentist agreed and in all cases they charge more. I had to go back a few time to rectify what’s been charged and they didn’t have good attitude towards the rectification request. And they tried to “teach” me what they charged was correct but it turned out their calculation method was wrong and they had to put credits for thet difference in my account. And I always paid in full right after the treatment. After the 5th treatment, they said a number that they were going to charge me after discount, private insurance and $400 credits that I pre-paid. That number was $500 more than what’s on the treatment plan. I politely asked for clarification but the receptionist said she had no idea and had to ask Rachel to call me the following day to clarify and then I can pay for it. I agreed with her proposal. In the following day, I didn’t receive any phone calls. And then I moved house which means I was heavily packing, moving and unpacking stuff. I then saw that I missed phone calls from this clinic and received a text message. I called back but was told that Rachel was not in and would call me back in the afternoon. I agreed and informed of the moving situation which means I won’t be as convenient as usual to pick up phone calls. In the whole afternoon, I didn’t receive any calls from this clinic. And in the following two days I receive two missed calls, I then called back but Rachel was still not in. Instead of clarifying why there’s a $500 difference between the treatment plan and what they would charge, the receptionist rudely said that they tried to call me but I never called back. She also didn’t listen to me and kept cutting me off. I had to hang off and sent an email instead with a screenshot of my call host to show that I did call back and a screenshot of the visit 5 figure on the treatment plan to show them that’s different from what they tried to charge. Also, I found out that my private insurance major dental was claimed by them already WITHOUT my agreement and signature and without a reasonable clarification toward the price difference which I have been waiting for days! I kept a screenshot of that as an evidence. I don’t think it is legal for a clinic to claim a patient’s private insurance without consent and signature and I’ll reserve my right to sue them for doing so. So disappointed! If you don’t want your insurance to be claimed without your consent and any clarification for your questions, please avoid this clinic!"

"My son is autistic. We have visited 3 different dentists before including one in Monash hospital l, none of them was willing to clean his teeth. My son has mentioned many times he wanted to fix the black spots on his teeth, but we just don't know who can help. Someone recommended Dr Jocelyn. We visited her last week, she was so patient to my son and explained to him each step and showed his the tools during checkup and tried slowly to clean all his teeth in one visit. This week we visited her again and she managed to fix two tooth decay and sealed his mortar teeth. This is so impressive and she did a brilliant job. A big THANK YOU to Dr Jocelyn ❤️. You have the best skills and an angel heart. I hopr more dentists can help special needs kids like Dr. Jocelyn."