Pacific Smiles Dental, Doncaster East

"Incompetent. They lost my file in the database so I had to come in as a new patient. This resulted in paying the new patient costs such as xray scans, etc. They even lost the record of me ever visiting but had my name as a blank file on the database so I was definitely there. Also had the same issue as others with non-transparency with price. If you visit here, ensure you enquire on anything because this location will try to avoid the topic. Running a business is more than just having good dentists. Please seek another dentist and avoid. Seems to be a common theme when looking at other comments. Read reviews and be careful before choosing a location. A mistake on my part."

"Visited the clinic for the first time with my children. The dentist was very gentle and thorough. Very please and will be my regular dentist now. Thanks for a great experience."

"I had Dr Maya helping me with cleaning and a few decays. She has been amazing. My experience with the receptionist was great as well as she helped me to get my records transferred from another Dental practice to here. Overall, very good experience"

"Given going to the dentist would rank as one of the the most dreaded health check-ups in human history, Pacific Smiles Doncaster East was easy to book and locate. First time client looking for a new dentist and Dr. Vivienne Chan was absolutely great."

"I wish I could give negative stars. MAIN MESSAGE: Rita the Rude Receptionist (RRR) was super rude and spat in the face of Australian customer interaction standards. As an existing patient, I have never met Rita but she called me as I was late and I explained there had been a tree fall on Doncaster road, causing extreme delays. She said see you soon on the phone and then turned me away as soon as I walked in, and said I should come back the next day. Dr Maya the dentist took me in regardless (I'm very grateful for that). Then Rita barged in mid-appointment and said the new patients are in and at the end spoke to me again, really rudely. I was in tears for half an hour after as I had never been spoken to in such a manner. She said I have cancelled before and implied that she did not care to have me as a patient. My father tried to call and asked the number of times I had cancelled prior to today and she could not quantify or give reasons even when looking at her screen. There are genuine reasons for cancellation to dentist appointments when work, school and COVID-19 (in the past) are commitments that need abiding to. Rita kept hanging up when we tried to call to ask for feedback forms or online services, she refused to listen to us and hung up every time. There is no online support centre phone number that is a working or a connectable phone. I had written a review last time I had a bad experience but did not post it but this time has been horrifying."