Thomastown Dental Surgery

"Terrible experience! Such a scammer!!!! The female dentist at the clinic tried to rip me off!!!!!!! At my scale & clean appointment, she was so rough, worst dental experience I’ve had. I was charged for unnecessary extra scans such as checking my gums etc ($380) which is totally a rip off, as I had healthy gums & teeth. At the appointment the dentist told me I needed 4 urgent fillings for $250 each, equating to $1000 and told me if I didn’t do it urgently I needed a root canal! I felt I was being taken advantage off and lied too so therefore went for a second & third opinion from another professional dentist I was advised only to get 2 fillings with a fraction of the price! Please beware of their dental service, as they try and rip off and over charge patients for unnecessary dental services."

"I would give zero star if I had an option. The receptionist called and said to cancel my appointment if I donot reply the message and I could not reply due to the emergency situation. However, they called next day and angry about I did not come. I was blamed by that I wasted a lot of time at the reception due to the inexperienced receptionist computer skill. They lied by saying I told them to change the code to ensure my insurance is covered and they also said my husband wasted their lunch time and I was in shock as the appointment was properly booked. The rudeness of the receptionist and the unprofessional behavior of the doctor try to involve patients into their toxic work environment. They were also talking about how bad the Philippine receptionists and said they wasted all their time did paper work then they resign after one month. I felt very stressed about the conversation as a patient and I am also in shock they involve all the politics and lies with patients. However, I believe Dr Polly’s assistant is a very and the only ethical person who I dealt with. I still can’t believe how they used all the lies to try to show am being unethical which actually it’s their own dishonest behavior."

"DR LI had me in and out in under an hour! 3 fillings, full clean and examination. back in only a couple days for whitening and mouth guard, so efficient and quality work. Hygienist I think Gladys was also very good at her job and friendly too! Reception was very friendly and always happy to help! Absolutely my new regular dental clinic! =D"

"I always go here. They have given me fillings in the past and replaced my brothers broken tooth. They do x-rays themselves to refer you to orthodontists and stuff. I have always loved going to the dentist because of their great customer support and conversations you can have before after and even during the dental appointment. I have always loved going here and it is a great dentist to go to. DON'T LISTEN TO THE 1 STAR REVIEWS THEY'RE LIES!!!"

"Clean place, average service, convenient parking space. I was recommended by a friend. Probably going back for a clean again next year."