lululemon,

50 James Street, Fortitude Valley QLD 4006

"Love the clothes .but the experience is always hit and miss .I've always found at this store the staff members tend to ignore some customers then go ten yards for Others?!? No consistency and it's not on tbh.Lululemon used to be very good and very attentive to everyone now it's not the case.I def don't buy here because the staff are any good .."

"Came around and tried some leggings on before lunch with my friends. Alicia, Alexa and Karen are super helpful and friendly! Thank you so much~"

"I went there today around 1pm. My apology that I forgot the staff name, even I asked her name before I left. She is young, tall and becautiful with blonde hair. I would like to say a big thank you for all your help. She was being very helpful and patient, replaced a new Align 23 with pocket in Chambray size 2 for me from sunshine coast store. I'm very grateful for your help."

"Thank you to Tye for helping me select the correct legwear for my workout regime. Tye was armed with years of experience and material knowledge. He was very explanatory and educated me. Very appreciative of his kindness, service and expertise."

"I love my Lululemon gear. Quality has always been great. Unfortunately a good product is backed by its good customer services and strength of its warranty. Both are tested when you take away words and demonstrate how they are put to action. You always feel good when someone says “sorry” and fixes it, and that’s where my experience has failed expectation. I’ve always wondered how their reasonable lifetime warranty works. Some stitching on one of the seams of pants I have came loose and it’s been a couple of years since purchase so thought I’d put it to test. My discoveries have left very sour taste in my mouth. - I took my product to store and I was made to feel as though I was stealing from the company. I walked out upset and angered my the treatment. - Staff had no idea of any reasonable product life warranty - lululemon’s site is completely open to interpretation on their warranty. It’s ambiguous and clearly is written for manipulation - staff had differing understanding of warranty’s offered and wasn’t clear amongst themselves - I resorted to emailing their support line and have still had no response. A terrible feeling, a sad experience. Your products are great but we have a tarnished relationship due to the way you manage people and the ambiguity of your policies. Goodbye lululemon."