Cloud 8 Karaoke 云八卡拉OK

"Did not give stars for food, as, we didn't have any. Everything else was so good, not my first time here. Love it everytime, clean private rooms, easy bookings and best if all, you can BYO food and drinks with No extra fees. It was here that I found out Chinese has Rock N' Roll...."

"Do not go YET. I write this review hoping to reach a passionate representative who can address issues to improve the quality of service next time I come. Cloud 8 has many amazing themed rooms which I think is a brilliant idea but I give my overall experience a 2/5 at the location. Why? You may ask, the reason for this low review is because if the themed rooms were taken away, they would be left with NOTHING. Customer service was TOLERABLE, first man we saw with a bowl cut in 20-30 was rude, didn’t talk much, he was doing his job but only the bare minimum of everything possible. He had a frown rather than a smile, very unwelcoming. 1/2 hour into the session another lady is at the counter, her attitude was so much more pleasant, a smile, good attitude to her work and thanks to her, I got an okay impression of the customer service. Now the REAL PROBLEM. The machine is so OLD. To search the songs or artists… don’t even bother. Search bar is almost pointless because the keyboard is mucked, artists can barely be found and MOST IMPORTANTLY, NEWEST SONGS WERE FROM 2017-18 which was absolutely shocking. The software for the machine probably needs a change or update but the biggest thing is TO UPDATE SONGS because I don’t think it’s worth it to go here right now. Artists are all from before 2018 and no new songs can be found, people want to sing favourite songs and artists which most times it’s going to be NEW and the GENERATION’S top songs. Not even the biggest hits are on the selection. I saw a review reply saying copyright was an issue and songs were updated daily, but to have this many missing, shameful. There are just too many problems to address on this page so I can’t list all, but it was definitely not worth the money and I would rather go to music city right now because they at least have new songs there. The place may look good and fashionable but it’s all upfront, it’s focus has been shifted to decorations rather than karaoke. We are here to sing. Now if these problems can be resolved, I think I would come back. But as of now, never again. I can share my contact details with the manager upon request, because I really want this place to improve as I want it to."

"Customer service was shocking, no customer service, not feeling welcomed, no greeting once we arrived and paid for 4 hours and only singing for 3 and half Hi Cloud 8 Karaoke Team, Thank you for your response. I understand your policy regarding late arrivals and the impact on subsequent bookings. However, I would like to clarify that I did not receive any information about potential penalties for being late when making the reservation. It would have been helpful if this was communicated beforehand. Nonetheless, I appreciate your commitment to improving your service and will take your explanation into consideration."

"So fun! I come here for most of my friends birthdays and it never fails to disappoint. The atmosphere for every room is so great and they have such a large arrangement of songs. I will definitely keep on coming here for any celebration that karaoke seems suitable for. 10/10 would recommend for people wanting to have a fun time with their friends and family."

"A super fun experience. A bit let down by the lack of song choices and that you couldn’t buy any alcoholic drinks from there itself otherwise it was a great experience with a clean room, accessible toilets and lots of fun to be had!"