Rapid Tune Mitcham,

662A Whitehorse Road, Mitcham VIC 3132

"John and Eddie replaced engine fantastic price car runs like a dream so impressed have given john my other two car to service very professional."

"THE GUY WAS AN ABSOLUTE LEGEND. They were closing and he waited for me to arrive with my tire and fixed on the spot . And amazing price . Customer service at its finest Elena"

"I highly recommend everyone go to the shop and do the service! I hit a huge rock this morning and the panel under the rear type dropped off, as well as screws. I worried about it when I drove on the road as I need to take my son to a far place. It was dangerous. So I called Rapid Tune Mitcham explaining the situation and asked whether I could come straight away to fix it. The manager said no problem though they were fully booked. I poped in, they checked and helped me screwed the panel without any charge! I couldn’t believe it! That is so surprise! They are so honest, kind and sincerely! I really appreciate what they did for me this morning. They made my day safe and happy. Thank you Rapuid Tuen Mitcham! I will come to do service soon and again!"

"Highly recommend! Great customer service. Went for a standard service they didn’t try and find extra things to charge me for. Very honest and reasonably priced!"

"The warranty of my Nissan Xtrail 2015 ended last year. It had been serviced with Nissan dealerships since bought new. This year, I brought the car to Rapid Tune Mitcham on 16 Feb 2022 for 80k service thinking I could save a bit of $ and time there. Rapid Tune replaced the following parts: - Cabin filter - Air filter - Windscreen wipers front and rear All the above totaled around $400. Not cheap but ok. All brake pads & rotors were replaced at over $1100. Rapid Tune advised that because the brake pads were too worn, they damaged the rotors. I was quite busy that date so I agreed without checking with other mechanics. My experiences: Please understand that I am OCD so can notice very small changes in the behavior of the car. 1. The brakes After taking the car home, I immediately noticed that the brakes felt very slippery. I called RT and was told to bring the car back. RT tested the car the next day and advised that the brakes needed "bedding in" and would get better in a few weeks. They did not tell me that when I received the car the first time. Now, after one month, the brakes improve a lot. However, the feel is still not as good as the original Nissan installed ones. 2. The windscreen wipers The newly installed wipers were very noisy and did not clean well. Obviously, very bad the quality. I intended to replace these cheap ones asap. This made me think about the quality of the brakes and rotors :( 3. Broken clips of the engine air intake hose After the service, including air filter replacement, at RT, I heard an annoying vibrating/resonant noise in the cabin at certain speeds, around 40-60km/h especially uphill. I endured the noise for exactly one month. This afternoon, my patience worn out. I opened the hood, inspected the engine air intake, leading to the air filter box and found out that some clips that secure the plastic air intake were damaged. The plastic parts, not securely fixed, rubbed each other creating the noise. The damages seem to be caused by sharp objects. I guess some guys, who were not familiar with this car, used screw drivers to force open the air intake. I attached some pictures of the damaged engine air intake. 4. Dash cam unplugged My dash cam was unplugged from the usb power supply cable. This was also mentioned in some previous reviews. What they don't want to you to see? 5. Bad smell After the service, there was a very bad smell like old engine oil lingering in the car. It is still there one month after. You can see, I had a terrible experience with Rapid Tune Mitcham. I now need to spend more $ and time to fix the issues created by them: new windscreen wipers, a new engine intake hose and probably another check at Nissan."