Guzman y Gomez - Rothwell

"(14/08/23) today my friend and I came into GYG to get some food to eat. I waited a while to order as 3 girls were standing at the end of the line talking as one had a dine in order in her hand to take out, the shift leader had to tell them to move to stop the talking, I then waited a little longer to get served as they came back talking some more. When we got our food at the table she was just tossing the food onto the table and walked off rudely. My friend is a shift leader at another store and this behaviour would not be tolerated during a shift of hers, please do better because from a customers point of view that is really bad customer service and needs to be checked."

"Shout out to Joe! He was so lovely, it was busy the night I came in so some issues happened but he handled it so well and was so nice about it. And found ways to make up for the mistakes made which is amazing! Which by the way I did not ask for, it was a kind gesture from him! Every time I come in, he greets us with a smile and makes the experience so much better."

"I would buy again from this place. I will update my review if anything gets worse. Great experience today (11/07/2023) at 2pm."

"Nearly every time I go here my order is wrong. This time I got I don’t know instead of ground beef even though the receipt says it. The last time I got given chicken in my nacho fries instead of ground beef. The only time they get the order right is when you order through the drive through and if you are only ordering one thing."

"This place used to be one of the best GYG, but not anymore. Excessive waiting time and zero quality foods. I have ordered vegetarian nachos yesterday, but got beef nachos instead. This is happening from last 2 times. This is really disappointed and disgusting. Won't order from this store anymore."