Auto Paris

"Please don't bring your car here if your car has an engine issue. My car had trouble starting the engine, so it was towed to this service centre as one of the mechanics said he could look for my car when I rang them. However, any mechanic in Autoparis did not investigate my car for three weeks and never called me back to let me know the progress, even after they promised to call me back. I had been patiently waiting for three weeks, and when I called them after three weeks since towed, Paul said they didn't have time to look for my car. Indeed, I couldn't put my car here any longer for waiting to be fixed. Whenever I called them, they just repeated the same story that they would see my car after another job was done and would call me back, but it never happened for three weeks. I spent money on another tow service to bring my car to another car service centre. I now feel relive to bring my car out from Auto Paris, and very peaceful emotionally. And zero chance of getting back to this centre. However, the reason why I decided to remain this review is to alert another driver. I am not sure whether they can fix another issue, not the engine one, but, indeed, their attitude toward the customer who depends on their care of my car is passively abusive enough"

"Worth travelling 2 hrs from country Vic to access expert accurate diagnosis and prompt repair at fair costs. I have had 3 dealings with Paul to bring an RS172 Clio that I originally bought as spares for my competition car up to scratch as a nice daily driver. 1st he sorted non functioning heating and air conditioning. 2nd he fitted later model factory style cruise control in the steering wheel. 3rd sorted rear wheel bearings and missing spacers issues. All with a minimum of fuss and a smile. I am a very satisfied customer."

"Paul and chris from Auto-Paris are true masters of their craft ! Took my car there to have timing belt and water pump done and the guys did an awesome job at a reasonable price and really took care of me and the car. I really appreciate the guys going above and beyond. Well worth taking my car to these guys. You’d rather have the job done by reputable craftsman like this than take it somewhere that cuts down on costs by doing dodgy work. Highly Recommend !! -Kosta"

"I took my car here quite a few times over a roughly 2 year period, but ultimately found that every service - even the basic ones had extras which amounted to hundreds of dollars extra and meant every time I went I was paying on average around $700. For example, I was advised to replace the steering tie bar almost every service and told by the assistant mechanic Kenny my car type "chewed through them," so I agreed to them being replaced at least twice, maybe more. My experience was the extra's were put to me by Kenny as 'immediate' fixes in a way to upsell, rather than explaining what could wait and what was urgent as I have since experienced from more ethical service centres. Only when I pushed back after the first couple times of the tie bar changes and asked what leaving it would do did I realise how I was being treated - after a bit of pushing and probing, Kenny conceded it just meant minor tyre wear for a bit until it gradually got worse. I then put to him that changing only slightly worn tie bars meant I was paying hundreds of dollars extra to basically stop a bit of tyre wear, then he backed down and told me it could wait. Anyway, I did not experience any major defects as others have, I just didn't appreciate the approach to upselling, which in my experience was unethical and not truly customer focussed and this is why I chose to stop going. *Note I - didn't have much luck afterwards either, I think French cars must attract a certain type of mechanic ;) *Note II - in response to Paul's reply: Kenny opperated in your workshop Paul, under your guidance and I dealt with you as well. I think this review helps puts negative reviews in context particularly given the push I experienced to upsell rather than provide ethical advice."

"Paul is a cosumate professional, has great knowledge and skills as a mechanic, super friendly and very generous considering the excellent work that he does. My RS250 feels like new after the suspension, engine mounts and service B that he performed. I'd recommend Auto Paris to any French sports car enthusiast! Thank you Paul..."