Zambrero Kelvin Grove

"Went in today around 1pm and had the best service from a girl called Hannah. I told her i was coeliac and usually I have rly bad experiences with servers never caring about cross contamination etc. Hannah made everything separately and went above and beyond to ensure that everything was safe for me to eat. Never ever let her go!!! She deserves a raise, such amazing customer service. :)"

"I went to this store with a completed loyalty card hoping to get a free burrito. When shown to the service lady she said she'd get her manager who came out 3 minutes later to say that the card was invalid. They insinuated that the card had false stamps due to the use of sharpie pen by prior employees of that store since no official stamper was available at the time. Eventually, they gave in after my several attempts of explaining this and unhappily gave me my free burrito. Poor customer service made me not want to return - a longstanding Zambero fan :("

"Don't use the buttons google suggests to make an order - it doesn't work and the staff are confused and lost. There was also a HAIR in my bowl (definitely not mine, it's not green)."

"I have always just defaulted to Domino's because it's cheap to feed the family but recently they've increased prices and reduced the size KGUV. I love Southern Soul and the kebab shop but on discovering Zambrero and their deals, plus getting some great guys and food I had been favouring this store for our weekly takeout night and quick lunch grabbing 2 for $22. Yesterday 21st March, I went to grab lunch for my brother and I, first I was told the deal had gone up by $1 which is fair enough, we all know things are increasing in price, then I was told they were out of beans (not the day to increase prices when you're also giving customer less!), and the girl (shot, slightly overweight with long dark hair) was just so disinterested. I was actually not feeling great so had very little patience for being asked if I wanted something to answer and then have her ask again because she was too busy gazing around to have heard! By the time I got to the register I was almost ready to walk out and leave the food behind! I have my brother his burrito without telling him anything just in case it was me being cranky unnecessarily. When he finished he came in asking how mine was as good was not good, less filling and it just felt like the person making it hadn't put in any care (we've probably had burritos from here 4 times in the last week because I've been unwell and not wanting to cook). I've given 2 starts because I've had some amazing service and food from the boys working there but if you see the short girl with long black hair don't let her ruin your lunch!"

"My partner and I just ordered and had two IQ burritos and a guac n chips. Burritos did not taste up to scratch with other Zambrero stores at all. Additionally, we got approx 10 chips (many halves) in our box (see photo). Finally, the guy serving was unenthused and poor customer service."