Great Southern Bank
About the Business
Welcome to Great Southern Bank, located at 25 McCrae Street, Dandenong, Australia. As a leading bank and financial institution, we offer a wide range of smart tools, features, and products to help you save your deposit faster. Whether you're facing financial hardship, challenging circumstances, or struggling with financial stress, our team is here to assist you.
We understand that life can throw unexpected challenges your way, which is why we provide options to help those experiencing vulnerability due to family violence, financial or elder abuse, or mental illness. Our dedicated team is committed to supporting you through these difficult times.
Additionally, if you need assistance with handling a deceased estate, our knowledgeable staff can guide you through the process and provide the necessary information to get started.
Loans are issued by Great Southern Bank, a business name of Credit Union Australia Ltd. We have a range of lending criteria, limits, conditions, and fees that apply. Rest assured, our dedicated team will work with you to ensure a smooth application process, and all applications are subject to credit approval.
When it comes to loan repayments, we offer flexibility. Your loan contract will state the minimum monthly repayment amount, and you can arrange with us to make repayments on a weekly or fortnightly basis, whichever suits your needs.
For new home loans or switching/restructuring existing loans, we offer discounts off the Basic Variable Reference Rate. The interest rates and discounts vary based on the loan purpose, repayment type, and Loan to Value Ratio (LVR). Please note that maximum LVR applies and includes Lenders' Mortgage Insurance and Great Southern Bank loan setup fees where applicable.
At Great Southern Bank, we strive to provide the best offers and services to our customers. However, please be aware that we may withdraw or amend these offers at any time without notice. Changes in loan purpose, repayment type, or loan product will permanently end your entitlement to the discount.
To assist you in your property search, we offer pre-approval, which allows you to know the maximum amount you can borrow. While pre-approval is not a fully approved loan, it can help you narrow down your search, negotiate, and make an offer with certainty and confidence.
Furthermore, the Australian Government has introduced initiatives to support eligible Australians in building or purchasing a new home sooner. These initiatives include the First Home Guarantee, Family Home Guarantee, and Regional First Home Buyer Guarantee. Our team can provide you with more information on these programs and guide you through the application process.
Visit Great Southern Bank today and let us help you achieve your financial goals. We are committed to providing exceptional service and support to our customers, no matter the circumstances.
Photos
Location & Phone number
25 McCrae Street, Dandenong, Victoria 3175, Australia
Hours open
Monday:
9:30 AM - 4:00 PM
Tuesday:
9:30 AM - 4:00 PM
Wednesday:
9:30 AM - 4:00 PM
Thursday:
9:30 AM - 4:00 PM
Friday:
9:30 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Great service and thorough explanation about home loans from Karen. Couldn't be happier with her expertise."
"Get told today one of my accounts is dormant and thus cannot access it, service person tells me 3 years of no transactions makes it dormant but terms and conditions says 1 year unless they initiate use via depositing interest, which they have. says they will write to customers advising that account will be made dormant if not accessed, yet I received no notification. Since they became. A”bank” they everyday behaving more and more like a bank Bring with them since they were the Telecom Credit Union, they are now a shell of themselves ."
"Excellent customer Service by entire Dandenong team . Visited the branch to open an account best service was provided .Parul was extremely efficient,To the point and great in providing solution .Term deposit was explained so perfectly even calculating the best interest rate .she even suggested to open savings account which will help us to save more towards our investment property. So Happy that I am even thinking to refinance my home loan as well car loan with them .great job !!"
"Probably the worst bank for customer service - they have none. Went to branch to make a deposit only to find it closed with notice that it had moved elsewhere in the plaza - then only to find that one had not yet opened. Rang to see what were options and advised the following - drive to Ringwood (25km - 1 1/2 hour round trip) and make deposit or go to local Post office and for the pleasure of depositing get charged $3.00 to do deposit. First staff member (Clare) hung up on me when the logical questions being asked were too hard for her - like why didn't branch stay open till new one was ready or why were customers not advised of the situation - hang up was the easy way out. Second staff member at least had the decency to apologise for the problem - no way of resolving it though. Does not this bank think anything of customer service - definitely the worst around. Will be changing very shortly"
"Worst bank branch I’ve ever visited! The staff were so blatant about not wanting to do their jobs and SO RUDE, three of them told me they were too busy to help me open a business account, not to mention I already have three accounts and a loan with GSB. When I finally did get “help” (not that I’d call it that!) The consultant constantly spoke over me, was not listening to me or what I was looking to do and spoke down to me like she was the queen of England. Foul behaviour that has made me seriously reconsider doing my banking with GSB."
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