Videopro - Head Office 153C Hannah Rigby Lane, Eagle Farm, Queensland 4009

"Thanks Katelan and the team at Eagle Farm great service and great prices. FYI to anyone purchasing from the website make sure they have stock first before purchasing and you won't have a problem."

"Ordered a TV online and it was lost in transit, 2 weeks of chasing them on the investigation with no result, they refused a refund/re-ship stating that they needed a letter from the courier in order to re-send or refund. I pointed out my rights under ACL and was finally told that it was found in my local depot and would be redelivered (No idea how you "redeliver" something which wasn't delivered in the first place) No contact from the courier, so I call up trying to get this arranged directly with the courier (now 2 weeks past the due date for delivery) I was told "they are short staffed and won't be able to deliver it until next week, VideoPro also advised us not to speak to you directly". That last part annoys me, I'm the customer who PAID for the freight, if you are a company taking this approach you are NOT doing the right thing as far as customer service and you should re-think this strategy, the customer should be able to interface directly about THEIR purchase, saving you support time and allowing issues with freight to be handled as such and not a reflection on your company/attitude. $200 is hardly cheap as far as freight costs too, it was scheduled for delivery 2 weeks before, and yet even with delays already suffered, Video Pro still can't manage to get someone to put it on a truck within 2 business days of having found it in order to get it to the customer. It very much seems VP seem to be content to just sit on their hands in the hopes it gets delivered sometime in the next week or so and I'd really expect more than this, it's a shocking experience all things considered and I recommend anyone reading this to look towards other vendors."

"Extremely disappointed with the lack of accountability and poor customer service. I ordered a Samsung TV from VideoPro at the very beginning of November 2022. During the order process there was absolutely no indication that they did not hold stock, or weren't a legitimate business. Hearing nothing about my order but having paid $1500, I followed up a week later, only to be told there was a stock delay they expected to last "Generally, 5-10 business days". Subsequently, that slipped multiple times to being available by Christmas, with constant broken promises of following up with me - which they never did. When that deadline slipped, they then said it would definitely be available in March 2023, and offered me either a refund (after at that time, already a 2 month wait) or the opportunity to wait another 3+ months but finally receive the TV I had already paid for in full. Having waited so long already, and missed offers at competitors for the same TV, I decided to wait it out. I heard absolutely nothing from VideoPro at all, even though they still had my $1500, so I followed up at the end of March 2023, only to be told they no longer believed they could supply the TV at all - I've just given them an interest free loan for the last six months. No apology or offer of remedy with a comparable TV - they couldn't care less and never once took the initiative to reach out to me over the course of half a year. I've just received my refund today on April 13 2023, for the order I placed on November 03 2022. Thanks VideoPro! I'll be sure to post about my experience wide and far, and I'll take my business elsewhere from now on. If you like not getting what you pay for, your time being wasted, endless broken promises every time you follow up, and handing money out to unscrupulous, dishonest companies who couldn't care less, then VideoPro is definitely for you. Otherwise, literally any other retailer will treat you with more respect."

"After just buying a digital camera i can summarise Videopro as absolutely brilliant. The web site is a dream to navigate. The prices are amazing and the delivery was within a couple of days (to Sydney) with excellent communication throughout. I would highly recommend Videopro"

"They don't have TV service or antenna to test / demonstrate the TVs. Some streaming services / on demand are very difficult to set up, particularly on a LG TV remote (so clunky, so stupid, so pushy). It'd have been useful to have it explained to us. The store has a very good set up and staff are friendly."