The Coffee Club 619 Doncaster Road, Doncaster, Victoria 3108

"Place was quiet and still dirty, we had to wait at the register for the girl to restock the fridge before serving us, dirty tables everywhere, toasted banana bread came out cold, muffin was served covered in whipped cream and stale, babychino came out hot, my large skinny latte was a burnt small cappuccino. We were trying this place again after not having been here for a while- we really like the location- but the terrible service just isn’t worth it."

"I am a loyalty member and I went to get my freebie then male staff that assisted me has no training and the worst customer service. So he scans the barcode and says it's not working and my reward is valid for a whole month. Then he says maybe not on weekends but it clearly states in terms and conditions no public holidays only. Available for done in and take away. My hubby also tried his loyalty and the same. Sounds to me like he did this on purpose not wanting to give us our well earned freebies...nover supporting this branch ever again."

"**MUST READ BEFORE DINING*** Upon arrival, no red carpet was laid out for our majestic feet to trample on. No Gurkha Royal Courtesan Cigars were offered which resulted in a negative reaction. Ordered 3 meals and got 3 taste testers. Disappointing that we didn’t get any complimentary cakes on the house considering we didn’t charge them our appearance fee. Lack of compliments from staff members towards our manliness. Kids running around and birds stealing food. Lack of privacy-too many girls wanted autographs and photos. No leg rests were provided and had no entertainment was present- we needed to entertain ourselves. Taste tests were mediocre but beverages were spot on, too much ice though. The tables were uneven which affected my balance making for an unsafe environment. OH and S safety guidelines were not upheld as the water jugs did not have any lids (see photo) which resulted in dust in the water. We had a unique experience due to one of our members having a birthday which staff was notified of, we were expecting a birthday party with a dj all paid for, but were extremely disappointed when all he received was a ‘thank you’ from the waitress. Once again, the food was absurdly priced and we were really unsure if the portions were intended for humans or mice. The only upside of this experience was that we saw a blonde lenger waiting for a takeaway. In conclusion, our unbiased fact on this cafe is 0/10, never go again."

"The store has poor customer service. We ordered hot drinks and cakes and sat down. The table was not cleaned or wiped with staff choosing to ignore. We cleaned it with napkins and waited for our order. We didn’t get our drinks but they kept delivering others. We noticed an order was there on the dispatch counter for a while and I walked up to the counter to remind. Again it took a while to get deliver the drinks that had been at the counter for a while. I asked the waitress that we like our coffees made again as it would be cold. The barrista was really dodgy as he pretended that he is making again by topping up our cold coffees and when I pointed out to him, he said there was nothing wrong with the coffees. I am sure he just warmed up our coffees again to serve us again. I would have been happy to be told that they can’t make it again but instead pretending that they are making it again showed their preparedness to go that low. At a food serving place, this behaviour is simply unacceptable. I could not believe the attitude of the barrista (sun 28/5, 1:45pm)."

"If I could rate it a 0 I would. The worst breakfast I've ever had. This photo of the 'big breakfast' was taken after I had taken about 2 bites. The salad was very sad, no seasoning, and the spinach was a few leaves thrown on the plate without even wilting them. The gluten free bread was terrible, it was so stale and so sharp I couldn't eat it. The halloumi was so underdone and rubbery. My breakfast didn't come with eggs as listed on the menu and I had to go and ask for them. And these are the 'soft poached eggs' I got. I wouldn't recommend to my worst enemy."