13cabs 41 Oxford Street, Oakleigh, Victoria 3166

"Absolutely terrible experience with this company, left stranded at the top of Dandenong Ranges, on the side of the road, in the cold and dark after an anniversary dinner at SkyHigh. Called a cab when the restaurant closed. Received a call from the driver saying he will be 26 minutes and he requested we didn’t leave as he was coming there just for us…. 1 hour later, again in the freezing cold and dark he still wasn’t there and you can’t call anyone at the cab company. If it wasn’t for a staff member from SkyHigh offering us a lift when he left the property I’m sure we would still be there waiting. A very poor effort from this cab company."

"I had an awful experience with 13cabs. I booked a 9-seater taxi for my daughter's school formal three days in advance, but the service was a complete disaster. They didn't notify me of the delay and couldn't find a driver. After a long wait, the driver cancelled after taking my money. The replacement driver arrived 60 minutes late, and we ended up having to phone parents asking them to drive their daughter to the formal themselves and to make matter worse, I couldn't even reach an operator by phone. I emailed them three times over a week with no response. Don't use this company—they are unprofessional and unreliable, save yourself the headache and choose a more reliable and customer-oriented taxi service."

"We are a family of 4 passengers and we had 2 large suitcases and a back pack that went into the boot of our taxi. We used the taxi rank at Melbourne Airport and when we left the taxi rank, I noticed that the meter already had over $22 on it. When asked why it was so high, the driver replied that it's a fee for the bigger car (Toyota Kluger), plus the standard airport fee. However, my wife noticed that he had pressed the High Occupancy Fee, which added $15.70 straight away. I have now read that this fee should only apply to 5 or more passengers, which we were not. We also didn't have an excessive number of bags. So the driver fraudulently added the fee, hoping we wouldn't notice and then lied about why he charged it. Unfortunately, it's the behaviour of these drivers, which tarnishes the reputation of honest taxi drivers."

"Uber is taking jobs from the cab industry, but they still continue to act in wholly unprofessional ways. Booked a regular cab, maxi taxi turned up and driver tried to tell me that I booked a maxi taxi to get the extra fee. When I refused driver left. Cabs have a very short shelf life remaining, and continuing to hire bad drivers without a clue will destroy them faster."

"I've had mixed experiences with 13 Cabs. My Mum and I use their wheelchair taxis. My Mum has dementia and is severely frail and physically disabled. I do my absolute best to have Mum ready on time for booked taxi appointments but due to her medical complexity she is an extremely difficult person to rush. I always try to allow plenty of time to get her ready but it seems no matter how much time I allow she always needs more. Her needs are extremely high. Anyway I've been using the same driver for 3 years now. The drivers he sends (he often doesn't come himself but sends another driver) are getting increasingly worse. The driver today was hanging off the bell before the booking time - he just kept ringing and ringing our doorbell before the booking time. My Mum (due to her dementia) was trying to get out of her wheelchair, and without using any aids, was trying to get to the door to answer it for the driver. I was in the bathroom because it wasn't the booking time yet. I rushed over to Mum and only just stopped her from falling. She has a hole in her brain so one fall could be the end of her. Needless to say I was not happy. When I raised these concerns to my main driver about the drivers always rushing and always squeezing bookings extremely close together (presumably to make maximum bank) I was told that nothing would change. So I got another driver today who promised he would text when he is near and not repeatedly ring the doorbell prior to the booking time. Hopefully it works out."