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Silver Cross Australia
10 Capital Court, Braeside, Victoria, Australia
About Silver Cross Australia
Welcome to Silver Cross Australia, a premier clothing store and establishment located in the heart of Braeside. Our location at Capital Court, 10, makes us a prominent point of interest for both locals and visitors alike.
At Silver Cross Australia, we take pride in offering an extensive range of clothing options for men, women, and children. From trendy fashion pieces to timeless classics, we cater to all styles and preferences. Our carefully curated collection showcases the latest trends, ensuring that you stay ahead of the fashion curve.
As a clothing store, we understand the importance of providing our customers with a seamless shopping experience. Our spacious and well-organized store layout ensures that you can browse through our wide selection with ease. Our friendly and knowledgeable staff is always on hand to assist you, offering personalized styling advice and recommendations.
Not only are we a fashion destination, but we also serve as a storage facility for your convenience. Whether you need a safe place to store your winter wardrobe during the summer months or require temporary storage for your belongings, we have you covered. Our secure storage solutions provide peace of mind, knowing that your items are in safe hands.
Silver Cross Australia is more than just a clothing store; we strive to create a welcoming and inclusive community. We regularly host events, fashion shows, and workshops to bring fashion enthusiasts together and foster a sense of belonging. Keep an eye out for our upcoming events and join us in celebrating the art of fashion.
Whether you're in search of the perfect outfit, need a reliable storage solution, or simply want to immerse yourself in the world of fashion, Silver Cross Australia is your go-to destination. Visit us today and experience the unparalleled service and quality that sets us apart from the rest.
Photos of Silver Cross Australia
10 Capital Ct, Braeside VIC 3195, Australia
Opening hours of Silver Cross Australia
Monday:
10:00 - 15:00
Tuesday:
10:00 - 15:00
Wednesday:
10:00 - 15:00
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews of Silver Cross Australia
"I do not recommend this brand at all. I purchased the Reef pram in Nov 2022. It had a major safety fault resulting in one of the main joints in the pram frame to sporadically collapse. I have submitted a warranty claim 3 times over 3.5 weeks and have not been contacted about the fault at all. I receive the occasional email from ‘customer service’ telling me to fill out the warranty claim which I have already done. I always want to give a business the opportunity to rectify their faults, however I am at a complete loss, as they aren’t even trying to attempt to fix the issue. This is a major safety issue on a baby product. I have been without a pram for my baby for 3.5 weeks and I am out of pocket $1000."
"It has been a very bad experience with Silver Cross. We bought a bundle and spent almost $3k , we were promised delivery within 2 weeks- it has been more then 2 months now and still nothing delivered. We have been trying to get in touch with customer service to get any idea when the bundle will arrive. No one response to emails or phones.Extremely disappointed and frustrated. We are considering cancelling the order. It is a joke. Very poor service and experience. Do not recommend this brand!!!"
"They spend time getting google to delete reviews instead of responding to customers. Embarrassing unreasonable customer service. After spending $3000 direct with silver cross you expect to get products in working use. The products have been a pathetic, downgrade in quality for the well renowned brand. Product 1: baby high-chair I invested in their expensive high chair thinking it would be worthwhile yet the plastic part that clicks into the actual chair came broken. After sending pictures- They agreed to send out a new table- but guess what? I revived today a used dirty table sent out. WHAT A JOKE. - see attached pictures. I waited for this for three weeks and my baby has no high hair in the meantime! Please resend asap Product 2: Reef pram and carry cot. The base of pram is completely faulty by design. I can not use it once the baby’s weight is in it. Absolutely zero suspension. The wheels are tiny and the pram flips forward at any tint bump present. Metallic black base scratches at any pass and gives off a really used impression. All my mom friends can not believe how bad the pram pushes for the apparent quality. I’ve taken it into the baby bunting reps as the silver cross shop is always closed! The reps their all rolled their eyes how they would have never recommended this brand any longer as their only concern is the aesthetics. Their words “we don’t know how this pram has gotten approved” This brands quality has gone down the drain. Only thing that’s good about the pram is the aesthetics but the actual pram is unusable and a big safety hazard. So much for spending on the best brand! The customer service is run by one grumpy man that answers calls once a fortnight if lucky and offers to take the pram for a look at and leave you with nothing for ten days! This whole design should never have been approved. COMPLETE DANGER HAZARD! Don’t get duped by the brand name"
"Where do I begin. Let’s start with the non existent customer service, and the incompetence behind the one man show running this company to the ground in Australia. It has been nothing but problems since day dot with it taking weeks for the pram to be delivered, while losing half my order. This is my third baby, so after using the Bugaboo and Joolz, I definitely know what a pram should push like. The silver cross reef pram should never have been approved by Australian standards. This pram is a complete danger hazard, with zero suspension, and flimsy design. The pram wheels are made with zero suspension and can not be pushed on anything more than a shiny shopping centre floor. Forget your smooth pavement outside your house- your baby’s head will be rattled until she wakes. If approaching a curb, or a slight bump the pram comes to a complete halt and or tips forward as the suspension does not suffice while empty let alone with a baby inside! To get over a small bump you have to practically rip the whole pram back so the front wheels come in the air, otherwise it will not budge! I have tried tirelessly working it out amicably with the customer care team which has taken weeks to respond- and will now follow through with the ACCC advice. They have moved production to china yet are still charging high end prices. Not the same silver cross brand we know from 30 years ago. What a disappointment!"
"Such beautiful products yet their appalling service takes that beauty away pretty quickly. Customer service is email only and yet even when requesting a call (more than 3 emails and still no resolution while incorrect parts and partial information continue to flood my mail), it simply doesn't happen. Their answer.... for me to bubble wrap my pram and send it back to SC for 7-10 days. I have to wonder if there is a basic understanding of the market they operate within. What should a parent do for up to 2 weeks without the ability to transport their ever developing baby? Imagine if your car broke down and there was no customer service line and you received a response in 3-5 working days.... Impractical at best. So yes, at this moment my issue is still outstanding as the alternative is simply not palatable for this mum of a precious 4 month old baby who is not prepared to forfeit the park, rhyme and time and many other basic activities that my baby looks at with great wonder. I would certainly choose function over beauty given this painful and frustrating experience."
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