The Good Guys Springvale 754-768 Princes Highway, Springvale, Victoria 3171
About the Business
Welcome to The Good Guys Springvale! Located at 754-768 Princes Highway in Springvale, Australia, our establishment is not just your ordinary furniture and home goods store, but a point of interest that offers exceptional service and exclusive benefits to our valued customers.
At The Good Guys Springvale, we understand that your time is precious, which is why we have streamlined our processes to make your shopping experience as convenient as possible. You can now use our online form for all returns, refunds, repairs, and exchanges, saving you valuable time and effort.
As a Gold Service Extras Member, you will gain access to product care from day one, along with a range of additional benefits. From StoreCash rewards to exclusive offers and sales, being a member has never been more rewarding. Start your report online for speedy service and lodge a claim to begin the swap or screen replacement process.
For new customers, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card. This credit card is available on participating Latitude credit cards only, with monthly fees and terms and conditions that apply. Visit our website or drop by our store for more details. Credit is provided by Latitude Finance Australia, a reputable financial institution.
Earn StoreCash by meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before making a purchase. Refer to our StoreCash terms and conditions for full details, including how to receive notifications when your earned StoreCash has been credited to your Digital Wallet. Visit our website for more information.
Enjoy discounts on our products, which apply to the current ticketed or advertised price. As we negotiate, some products may have been sold below the ticketed price in certain stores prior to the discount offer. Please note that these discounts cannot be used in conjunction with any other discount offer. See individual products for more details.
Our time-limited offers come with terms and conditions that apply. Make sure to read the product details for more information.
As an added bonus, we offer services within a 30km radius from our store. Additional charges may apply for locations beyond this distance. Please note that this offer excludes eBay and commercial orders. Read the product details for specific terms and conditions.
For port-in and new customers, we have special offers available. Please note that these offers exclude current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once your connection has been approved.
Store Credits are sent via SMS or email, and their expiry dates may vary depending on the promotion. Please note that Store Credits do not apply to all types of gift cards, Epay Cards, and Agency brands. Visit our website for full details.
We also offer a trade-in service, but please be aware that the offers for trade-in vary based on factors such as the condition and age of your device. SquareTrade, our trade-in partner, is not required to make an offer for all devices. You must be at least 18 years old to be eligible for a trade-in transaction. Please ensure that you remove all data from your device before shipping it to us. The Good Guys and SquareTrade deny any responsibility or liability for any lost files or data.
Please note that Home Services Network Pty Ltd, operating as The Good Guys Home Services, does not perform gas fitting, electrical, or plumbing work. All such work is performed by licensed subcontractors engaged by The Good Guys Home Services, and all necessary safety and compliance certificates are issued by these licensed subcontractors.
For Spot. Buy Now, Pay Later account holders, we have a special offer. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until September 30, 2023, and you will be eligible to receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. This offer is limited to one eGift Card per Spot. Buy Now, Pay Later account, and your account must remain open and in good standing to receive the $20 eGift Card. Full terms and conditions apply.
To access your StoreCash balance and current offers, please enter your mobile number below to request a verification code via text message. Once verified, you will be able to view your StoreCash balance and take advantage of our exclusive offers.
Thank you for choosing The Good Guys Springvale. We look forward to serving you and providing you with the best in furniture, home goods, and exceptional customer service.
Photos
Location & Phone number
754-768 Princes Highway, Springvale, Victoria 3171, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM
Reviews
"Worst customer experience I have EVER received from the Store Manager down to the creepy sales team member that wouldn’t stop checking me out and then proceeded to refuse to give me back my receipt nor let me leave the store when I wasn't happy with his and his rude managers solution for me for a product that has been faulty since day dot that was purchased under 6 months ago. NEVER GO TO THIS GOOD GUYS! If I could give zero stars I would!!!!"
"I purchased an electric blanket online and went to pick it up from the Springvale store after work. I arrived at 5:20pm and was told that pick ups closed at 5:15pm. They would not be persuaded. Nothing in either my confirmation email or in my pick up ready update email said anything about this. They clearly don’t respect their customers’ time here and after I collect this item, I won’t buy from them again."
"The worst delivery service I've experienced. Time frame between 1pm - 4pm, didn't show up till 6pm. When I contact GG the next day, they said the driver couldn't find the access to property to deliver. He didn't even call us to ask, and literally parked on the main road for 1 min then drove off."
"Emailed their online customer support for a product and they said the store would contact within 24-48 hours. No one from store called back. Followed up with customer support again and still haven’t heard from the store. Had to come in store today and was told need to pay $50 to send back to investigate issues and additional charge required to fix. The staff in store are nice to talk to though."
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