The Melbourne Clinic 130 Church Street, Richmond, Victoria 3121

"Didn’t appreciate how poorly I got treated few years ago. Will never enter the building again. 35 years ago this place was like my second home and always felt welcomed. U had the best cafe until it sold up. Please try and improve your hospital or at least start to care about your patients. They all need it especially when they aren’t well. BGs rock 1989."

"After coming across the negative feedback here, I was taken aback. Although initially hesitant to leave my own review, I couldn't help but feel it was unjust to let others form a negative opinion of The Melbourne Clinic, considering the remarkable work I personally witnessed them do. By adhering to the established guidelines and pursuing a shared objective, your experience with them has the potential to be truly transformative, leaving a lasting positive impact on your life."

"I have to admit after reading the reviews about The Melbourne Clinic I was very anxious. But after attending the clinic & completing the Get Well Program I believe the program & The Clinic are well worth attending. I felt Safe & Supported. The nursing staff, psychologists & psychiatrist are kind, caring & more than willing to assist with your individual needs. You get out of the program what you want to put in. There is no judgment only support. The tools I learnt will no doubt support me in the future with my mental health. Thanks to All at the Clinic"

"I don’t normally write reviews, however I feel I should provide some feedback regarding my experience with one of the reception staff at the consulting suites. I had an appointment scheduled with my psychiatrist but I realised I hadn’t received the usual confirmation text, so I called the rooms to double check. The receptionist I spoke to seemed to have no idea what she was doing and couldn’t understand what I was asking. She told me that I didn’t have an appointment booked for today, and didn’t provide any further explanation or offer to find a solution. My psychiatrist is an excellent doctor and I’ve been seeing him regularly for years, and I’ve never encountered this level of incompetence with reception before. I work in patient administration at a busy private hospital so I understand there’s a lot to navigate, but when patients are unable to communicate with their doctors directly, there is no room for administrative errors or overbooking appointments and poor communication, especially in a mental healthcare setting where the psychiatrists availability is limited. Any secretarial, clerical and other administrative failures compromise patient care and safety, especially those with complex mental health needs and high-risk patients. It is easy to forget that admin processes and front-desk staff can directly affect patient care and wellbeing even though they are not clinicians. I highly suggest that the clinic ensure their staff are adequately trained and place high importance on effective communication skills. I will add that I’ve been an inpatient at the Melbourne Clinic and always received excellent care from the nurses."

"I’m not one to leave review for things but having read the reviews for here I came in with a lot of doubts and felt the need to give my opinions. Don’t be fooled by all the negative reviews. Mental Health is not a broken arm, it can’t be ‘fixed’ in a single stay. The Melbourne Clinic offered me a very safe and inclusive place to come back down to earth, get the treatment I needed and the tools I will need going forward. The staff, particularly the nursing team, are all excellent. They were all kind, caring and patient. Having constant access to a psychiatrist is a blessing and frankly not possible in the real world. This alone can be reason enough to come here. The courses they run all through out the day are optional so you really get out of it what you put in. It is ultimately these tools that will determine how successful most people will be with their mental health journey. Like most people when I arrived I wasn’t ready to start the classes and the staff were very helpful in helping me get into a space where I was not only ready to learn, but wanting to. I’m not saying it is not without its faults. Sometimes the classes are full, sometimes they are cancelled. Sometimes you have someone who is very disruptive on your ward. Sometimes the doctors run late. To me it wasn’t the end of the world, to some people it is."