Chandler Road Medical Clinic

"Bad customer service. They entered my medicare card number wrong and said I am going to pay as private patient as my medicare is not valid. I confirmed I am using my medicare every where and it works fine you need to fix from your end. The receptionist instead of trying to fix the issue, she gave me 2 options to allow me to attend my appointment that I needed and I can’t reschedule it. My options are to pay unnecessarily as a private patient or call Medicare with waiting time around an hour to fix the issue. Finally the issue was they wrote my number wrong in their system and they didn’t even apologise for their mistake . Never going back again."

"Never have I met such a rude lot of staff! the unprofessionalism from behind the glass shield was absolutely appalling. I feel sorry for anyone feeling sick, they would just make the situation so much worse! The whole lot should be sacked!"

"Dear Vicki, You probably don't have any respect for elders including your own parents but for your sake I hope you don't have to experience the embarrassment and humiliation you make ethnic elders feel at this clinic as a "manager" when you're old. I hope the clinic you go to has a caring, friendly and respectful manager who does not treat people like garbage. For the sake of this clinic and other elderly ethnic clients I hope the actual management sees this and provide you with some much needed training or educate you on being a respectful and kind human being."

"Absolutely disgraceful service at the clinic. Multiple occasions where I have been speechless of the lack of duty of care to clients and disappointing customer service. I booked in to see Ruwani Arambawela whom already sees other members of my immediate family, only to be left an abrupt voicemail that they've cancelled my appointment last minute, I needed antibiotics for a UTI. They did not offer me the next available appointment nor offer any apologies for the lack of care or inconveniences. I have been attending this clinic for over 3 years and every single time the receptionists are unfriendly and unapproachable. Every time I've had an appointment I've had to wait over 30-60 minutes for a scheduled appointment. I was once told by the receptionists that Jenny Harindran was running over 75 minutes late due to car troubles, once I finally got into the appointment I asked Jenny about this to only be met with the reply "ha ha, no car troubles, I slept in." I've also had scar tissue removed from my chest area from Bruce Fountain, where I was offered no aftercare advice, my stitches were removed to early and caused even worse scaring. I went back to ask Bruce Fountain about the scaring and he suggested to put cortisol in the wound, causing the wound to erupt and I ended up with an EVEN BIGGER crater in my chest area. This clinic should be reviewed and the medical staff there be audited. The only ever good experience I've had here are with the nurses & Dr. Nguyen. Absolutely APAULLED at this clinic and their services. I would rate 0 stars if that were possible!"

"Booked an appointment online via EasyVisit, received a confirmation email, showed up for my appointment, told it was never booked, offered zero help from the very uncaring receptionists (one of which was wearing her face mask on her chin), I explained I would run out of medication, care factor zero, utterly unhelpful. *Edit* my appointment was cancelled by a receptionist for zero reason. Spoke to the practice manager who was lovely and incredibly apologetic. She said she would be investigating the incident further."