Asteron Life
About the Business
Welcome to Asteron Life, located at 10 Shelley Street, Sydney, Australia. As an establishment and insurance agency, we are not just a point of interest, but a trusted partner in protecting your future.
With a rich history dating back to 1833, Asteron Life has evolved and adapted to meet the ever-changing needs of generations of Australians. However, our core values of service and understanding the true value of life have remained constant throughout the years.
In 2018, Asteron Life underwent a significant change when it became a part of the Suncorp Group. This paved the way for a share sale deed with TAL Dai-ichi Life Australia Pty Limited, a leading life insurance specialist in Australia. The sale was completed in 2019, and Asteron Life & Superannuation Limited was born.
Continuing our commitment to serving Australians, Asteron Life completed a transfer of its life insurance business to TAL Life Limited in 2021. TAL, backed by the Dai-ichi Life Group, has been protecting people for over 150 years and is now responsible for safeguarding the futures of over 4.5 million Australians.
At Asteron Life, we understand the importance of data security and the need to keep your personal details safe. We offer comprehensive protection for your information and ensure that your privacy is always a top priority.
If you have an Income Protection policy with us, rest assured that we will send you a detailed summary by 24 July 2023. We believe in transparency and want to keep you informed about your coverage.
In the 2022/2023 financial year, TAL paid an impressive $3.5 billion in claims to 45,301 Australians and their families. This demonstrates our commitment to providing financial security and support when it matters most.
As part of the Dai-ichi Life Group, one of the world's largest insurance groups, we have the resources and expertise to deliver exceptional service and tailored solutions to our customers.
Choose Asteron Life for reliable insurance coverage and a partner that truly understands the value of life. Contact us today to learn more about how we can protect your future.
Location & Phone number
10 Shelley Street, Sydney, New South Wales 2000, Australia
Hours open
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Beware of this insurance Company!! they took $21000 from my super I had no idea they were taking money out every year biggest crooks steer clear from these people they are the biggest crooks!!!!!"
"Previously had my super with these jokers for a couple of years through work and happily changed to AusSuper. Absolutely abhorrent despicable customer service; staff are just downright rude and nasty. Took forever to move my super across as they were probably playing games with it. Avoid like the plague!"
"After several years with asteron I contacted them when my husband received a stage 4 cancer diagnosis to find out what would happen when and if he was declared terminal. I was told that my policy was “death only”. I didn’t think it was right but took their word for it. Things are not going well now after a few years of treatment so I was checking our papers were organised. I found the original letter stating that I have terminal illness and death cover for him. Rang them and they said they have no record of my specific previous call but have all other calls recorded. How convenient for them. Don’t trust them like I naively did."
"Looking at my bank account today and noted my life insurance direct debit had doubled. When I called Asteron I was advised the premium had gone up and they had sent me a letter. As I had recently moved I did not receive this. They did not email me this information to me. They would not provide a refund after paying a policy with them for nearly 30 years. I looked up other companies and this rise is double that of other insurance companies. No loyalty and a rip off company. Steer clear."
"If I could give negative stars for their response to numerous calls and emails left, I would. As one reviewer here said, gave up after waiting more than half an hour in the past 2 days for someone to pick up my calls. Sent emails and still no response. If this is the type of response one gets just requesting for statements, what happens if I have to make an urgent claim? Will be cancelling my insurances with them."
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