Vineyard Medical Centre

"Nurse Kerry is absolutely beautiful. So kind, friendly and amazing at her job. I highly recommend Kerry, she's the best nurse!"

"Practice Nurses are AMAZING!!! Super friendly and took the fear of injections away from my very stressed child. He doesn't mind going there for his shots anymore. So glad we came to this praxis. Although I wish it was easier to get an appointment on the same day-which seems impossible and if you are sick and need immediate care you need to go somewhere else. Lots of doctors come and go which makes it hard to build rapport."

"I am extremely disappointed in the lack of care that this clinic as developed about its community. It has become a clinic that is just interested in politics, hidden behind a rude manager. I phoned for a last minute appointment about my baby who the pharmacist stated the he needed to be seen by a gp within 24hours. I phoned the clinic which I had my first ever appointment when I was approximately 5 years old with a lovely dr Jim Lupton, he was my families doctor for 25 years. I followed them from oshannesy clinic to vineyard road medical clinic, I have brought my wife across to the clinic. And now in a time of need for my son I am told as he is a “new patient” due to our location they are unwillling to see him, I also don’t understand how a baby can have an established contact with a doctors clinic….I have heard stories and read reviews and complaints about the deteriation of this clinics reputation and how they are not a family centred clinic anymore, I struggled to believe this, but after speaking with the lady who answered the phone stating she was in management I 100% believe these reviews. Not only did she dismiss the fact that I am a current client of the clinic she became rude and escalated rejecting me the ability to make a verbal formal complaint and intimidating me to cease the phone call."

"This center had appointments available but refused to see our sick toddler because he was a new patient. There should always be exceptions for sick children. Update: clinic responded saying they are mostly booked out 4 weeks in advance yet, on they day, they had multiple appointments available. Their reasoning makes no sense, particularly when it comes to children."

"This has been our regular clinic for many years. We had to rush our 5 year old down as she had become quite unwell. She had a fever, was lethargic, had a sore ear, episodes of vomiting, loss of appetite. Being a previous cancer patient we needed to see a doctor. This was all explained on the phone to the triage nurse, (as was her negative RAT) as we were sitting in the car park. We were told, ‘sorry we don’t take walk-ins after 5:00pm’ (website says 5:30pm), ‘sorry but we’ve already had 10 walk-ins today’ and ‘we can’t see you because I’ve spoken to the doctor who has just seen his last patient and he said go to the ED.’ Comprehensive and quality medical care? I think not!"