I-MED Radiology Bundoora

"Very disappointing! They double-booked me with another person, causing unnecessary inconvenience and wasting my time. They called me and changed my booking to another time which was really inconvenient for me, but I had to accept it because it was urgent to do. Additionally, there was an instance where they failed to record my booking altogether, leaving me without the necessary service. On top of that, the reception staff was unfriendly and unwelcoming, making me feel undervalued as a patient. These issues reflect a lack of professionalism and organization within the establishment. I hope they take steps to improve their service and prioritize the satisfaction of their patients."

"I had an MRI here and the experience was fantastic. They were running ahead of time and took me in as soon as I arrived. Paul who took the procedure explained everything in detail and made me feel so relaxed. Probably the best communicator I’ve ever encountered in the medical system!"

"Booked an appointment online for 12:30 for a simple x-ray. Arrived at 12:15 as instructed and sat in the waiting room for almost an hour while several walk-in patients without an appointment were called in for x-rays straight away. They even called someone in who had a 1:40 appointment and had arrived 45 minutes early! No explanation or apology, just business as usual it seemed. Avoid unless you have a lot of spare time on your hands.."

"All staff were polite and did a good job. Had an appointment for 1.15 but not seen until 1.45 for CT Scan. Then had to wait another 15 mins for an Ultrasound. Made me wonder why make an appointment when others came in without appointments and were seen before me."

"I rang I-Med a couple of times today to try to organise sending ultrasound images to a GP. Two different people helped me and both very helpful and polite and I thought: they need a review!! First medical review I’ve ever given… But about to leave one for The Austin in Heidelberg as well (also excellent!)"