Windsor Smith,

Chadstone VIC 3148

"Worst customer service from this person named Pardesay - 18/01/22 3:19pm. She looked like she didn’t want to be there and was unprofessional and rude. She was wearing a Nike sweatshirt which didn’t really suit the decor/brand of Windsor smith. Literally looked like she was wearing home clothes. Please fire her immediately and replace her with someone more lively who wants to be there to provide basic customer service."

"I bought several pairs from Windsor Smith in the past but I’m never coming back! Monday 31/10/22 at 9.30am whoever was the lady working there was so rude. I ask to try a pair in size 8, she said she’d only bring the pair if I try the one on display first (which was size 8 too). Not a smile, she clearly didn’t want to be at work today, just stay home then!"

"Would give 0 stars if I could. I purchased shoes here in December last year, the heel grip came off and I took them back to the store and had to go through a lengthy process over 2 weeks just to get an exchange. Once I finally got my new pair, I wore them and only walked to my car from the house to find that the same thing had happened again. I took them to the chadstone store and was served by ange, she said she couldn’t process a refund and I would have to get an exchange but since having bad experiences with the store, I didn’t want to go through that trouble again. According to Australian consumer law, customers are entitled to a refund of goods or services are lacklustre. Very disappointed. Will never be shopping here again."

"Got yelled at by Ange the Windsor Smith Chadstone staff member yesterday night for returning faulty wedding shoes that have never been worn but had no receipt, they did not hold my heel and kept slipping and was too tight around the toes. She kept saying she was new and had no idea what she was doing (literally). I had to call security and centre management as we were so appalled at the service, she called her manager and started pretending to have a panic attack and was telling her manager I was saying rude things to her and laughing in her face where actually I was calm and had never said one thing other than asking to speak with someone less incompetent. Made an official complaint with centre management, still no exchange or refund, and our wedding is in two weeks, we just went to Merchant straight after, another store in the centre and bought some great shoes with exceptional staff and my feet are happy again."

"I purchased boots for 200$ and the bottom part would peel off in a month of use, unfortunately the quality is terrible, the store exchanged the boots 6 times and the same defect would show over and over again until i decided to get a refund and invest in real quality boots that actually last a few years. My 1-Star review is only aimed at the terrible quality of the shoes, the staff were great and customer service is excellent. I liked the brand but sadly will never purchase any item from Windsor Smith again. Management should seriously address quality issues."