The Swim Factory

"REALLY BAD service, we went on December and January 1st week on holiday but they still charged $63 dollar. We have called them numerous time and my wife called as well. but they are saying the system doesn't know any call from us. They sent 7 pages policy on email. They declined refund or any cover up session. Their primary goal is Money, NOT customer's services, they are rude customer service. they will take you in loop with customer policy and rules. I wont send my kids anymore to the Swim Factory, another unhappy customer."

"My child did lessons through school there and he came home telling me he doesn’t want to go back. When I asked why he said the teacher pushed his head in the water really hard (yes they do this to guide them but this was malicious) and he was trying to push it back up. When he got up he said to her ‘you’re making it hard for me to breathe’ and the teacher said ‘you’re making it harder for yourself’. Disgusting attitude. Such a resilient child now scared to swim? Avoid at all costs."

"We joined Swim Factory after our beloved swim school sadly closed due to unforeseen circumstances. We originally stayed with same company in a different location but unfortunately we weren’t overly impressed. This lead us to the Swim Factory Cranbourne & I couldn’t be happier. The quality of their lessons have been outstanding, my sons swimming improved after only 2 lessons & only continues to get better. The consistency of having the same swim teacher every week has been fantastic & something that other swim schools have definitely lacked (even before covid) They really concentrate on perfecting all areas of the kids swimming & at the same time manage to keep things fun. Management & staff display a lot of passion & are beyond friendly with all parents, kids & siblings attending the centre. Overall just a great facility that I would highly recommend"

"The staff specially Tim is a great instructor and I love his dedication and talent in teaching my child. Unfortunately, the good comments have to stop there! The owner and his wife are so rude and unprofessional on all interactions I had with them. They don’t care you are the customer and very rudely spoken and had very bad attitude towards me. Not sure this is a racial behaviour towards me, but I do not apricate this unprofessional treatment especially when we are the customer. I will give 5+ starts to the teachers especially Tim but 0 for those two who are so arrogant. Please respect your customers and treat them nice. On other review's the owner mentions come and speak with him but hes not a diplomatic person. Both of them are so stubborn and told few customers to leave go away when they raise their concerns. When my child came in the lady asked whats your name. I told the name as im the father and she replied "I asked from the child not you! In a rude voice" this is how they greet at the entrance. This is only one example."