Pacific Smiles Dental, Erina

"The kindness, thoughtfulness and professionalism I experienced at my dental visit with Dr Sirinit was much appreciated. The process and procedure was easily explained and the way it was carried out was gentle. It was such a pleasure to be amongst such kind and informative staff. The room was comfortable and very clean. Any fear I had going into the appointment was taken away by Dr Sirinit and her nurse. I was very grateful."

"I have called three times during two weeks tried to cancel my appointment, and left messages. Never received a return call. If the business does not want communication with customers, what is the appointment of having a phone number?"

"I have to leave this review as the impact so badly on how reception / administration I received. Our family love the dentist here, been regular check up and visit many times in years. Today I had urgently need help for daughter, I have a look online and try to book as it shown 2available spots but unsuccessful to do so online. I waiting patiently from 7 to 8.30 for the time open HR so I can talk to someone. That person not even asking how bad or about my daughter symptoms, or something to show sympathy toward customer, only can just rush to say there is nothing can offer, no available and hung up within a minute. I trying to call back, yes there was no answer and no response to call back my number. I search and reach out to different practice, while we new to them but got treated more like humanity and care. Yes, they took us in care today thanks goodness. Hope the manager or management could look into training people at least your business is for people and to care for people."

"I booked my whole family in for check ups (2 adults and 3 kids) last Saturday afternoon and what a fantastic experience it was. I have been putting off the dental appointments for a while now due to previous bad experiences with other dental places. I am so glad that we came here as everyone is so friendly, reassuring and explain everything to you. The dentist we had was lovely and very patient. The receptionist (I can’t remember her name but she was working on 25 March) was helpful and extremely friendly. I don’t usually do reviews but I am so happy to have found our new family dentist. Definitely recommend Pacific Smiles Erina!!"

"Very interesting seeing caitilyn review, I went in to get my teeth cleaned I ended up paying $224 for X-rays, but no clean was done. I went home upset so my partner called to ask why I had paid $224 and no clean done hailey had said they don’t clean on the same day and because she was a new patient the X-rays needed doing.. I quizzed that she had come into get a clean and why wasn’t she told over the phone before arriving that she wouldn’t be getting a clean she advised they don’t do it on the same day the X-rays apparently showed 12 holes and 2 teeth needed removing which we have since gone to a different dentist and only 6 holes and one tooth needs removing from a different dentist and professional practise so this company has tried to over quote $4000 plus of work , hailey also agreed the new receptionist may need some more training and we agreed on a part refund from the $224 and when going in today she refused a refund and said it was all my fault, we quizzed that on the appointment it had said teeth clean but she had no answers to why it had not been done and why I wasn’t getting a refund now, the reception all started laughing and making faces, hailey said she was going to call security, This company rip you off and the reception need training and customer service skills, would not recommend this place to anyone."