Rocca Madden,

352 Princes Highway, Narre Warren VIC 3805, Australia

"I visited the store today but not happy with the customer service when I entered in the shop both staff was on the counter they didn’t even look at me and keep talking when I came for billing the lady was so rude she didn’t even say hi no eye contact & start scanning .this wasn’t the first time …I have experienced same thing before as well ,rude staff,bad customer service.I will never visit this store again,very disappointed ."

"Exceptional customer service from the rocca madden team . Tracey kindly went above and beyond to accomodate an exchange of some gifted items for me, despite it being outside the exchange period . The shop assistants were friendly and helpful. There’s lots of gorgeous items to choose from and it is evident they value their customers . I will continue to shop here . Thanks for a wonderful shopping experience Tracey and team . Dani"

"Such beautiful designs and accessories. A very special shout out to Belinda and Dani whose customer service was above and beyond. They were both very helpful in helping me select the perfect gift and also gift wrapped the items for me. Highly recommend this store."

"I attended the store today to exchange a gift I received. I don’t come to fountain gate often as I don’t live in the area but came purposely for this store. The item I wanted to exchange was purchased three weeks ago and because their exchange policy is seven days I was advised that I could not get an exchange. The sad part is that I was planning on buying several things in store but I immediately left and spent my money elsewhere. Now I am left with an item I don’t need and you are left with one less customer. Lose lose situation. Even though I love their range, their policies are harsh and I won’t be coming back."

"I would like to express my sincere gratitude to Tracey. So overwhelmed with the great customer service l received from a truly amazing lady. I actually mucked up my online purchase order. I emailed Rocca Madden straight away and in no time l received a message from Tracey rectifying the problem. My items were delivered and so happy with the lovely outfits purchased for my granddaughter. I have always bought clothes for my grand daughter from this store as l find the quality, design and service is outstanding. A heartfelt thank you Tracey."