Richmond Recreation Centre,

11-15 Gleadell Street, Richmond VIC 3121

"Really good spa, sauna & steam room areas. The main pool, which is 50 metres long is really cold to the point I couldn't even get in the pool at all due to how cold it was. This has happened multiple times I've been here. Other than that, it's really good here & I do recommend trying out the spa,sauna & steam room. This place is also wheelchair accessible as well."

"2 stars because the availability of resources is actually quite good. No more than that because the front desk staff are poorly managed, lack basic prioritisation skills, have no understanding of how to maintain service levels during busy times, and generally have little focus on the basics of customer service. Also, the swim lessons for kids are a calamity of monotony. Kids are moved up and down levels with little understanding themselves of why it happens. Generally seems like the assessors are different everytime, but lack synergy as a team to deliver any feedback which is to the detriment of the kids. You could ask the same question on what is the focus required on 3 seperate weeks and get 3 seperate responses. The care factor in delivering on a paid service is lacking. Most lessons seem to be the act of going through the motions (wash, rinse, repeat) with no focus on improvement where needed. You'd be better in the long run to hire private teachers for your kids. The extra money per lesson minimal over time as they would be more likely to actually improve."

"This is a review for parents. Went for a mid winter swim with my four year old. The water in the kids pool was too cold for us to stay in for more than 15 minutes, the pool is very small and shallow. The showers on the other hand, we’re grrreat!! Hot, strong, we’ll appointed (bathers dryer, hair dryer) and lovely and clean. I’m sure in summer it’s great all round."

"Usually a fairly decent spot with adequate facilities, but today was an exception. Sat in the lukewarm sauna for over twenty minutes before advising a staff member it wasn’t working, after following up on this I was told the “sauna had completely stopped working” and was sitting at “35 degrees, it should be at 70 degrees” but it had been fixed and the temperature should “get back to 70 degrees…. By the the time we close” I asked to get a free pass for the next time I came back half jokingly and was advised to use the steam room or spa, both of which I hate to step inside. So paid $15 to sit in a sauna that wasn’t even working and had to leave by the time it was up and running again. Which it wasn’t, it was still freezing by the time time we had to get out."

"Great facilities, very clean and friendly staff!"