About west elm
Welcome to West Elm, your go-to destination for all things home decor and furniture in Australia. Located in the vibrant City of Stonnington, Chadstone, our establishment is not just a furniture store, but a haven for those seeking stylish and contemporary designs to elevate their living spaces.
As an established home goods store, West Elm offers a wide range of high-quality furniture, decor, and accessories that are not only visually appealing but also functional and durable. Whether you are looking to revamp your living room, bedroom, kitchen, or outdoor area, our store has everything you need to create a space that truly reflects your personal style.
At West Elm, we understand that shopping in-store may not always be possible, which is why we offer convenient options like Click & Collect and Virtual Design Services. With Click & Collect, you can browse our extensive collection online and pick up your selected items at your convenience, saving you time and effort. Our Virtual Design Services allow you to connect with our expert designers who can provide personalized recommendations and guidance, ensuring that you make the perfect choices for your home, even from the comfort of your own living room.
We value the opinions and experiences of our customers, and we encourage you to share your thoughts with us. Whether you have recently visited one of our West Elm stores or have shopped with us online, we would love to hear what you think. Your feedback helps us improve and continue to provide the exceptional service and products that our customers deserve.
So, whether you are a homeowner, renter, or simply looking to refresh your space, West Elm is the ultimate destination for all your furniture and home decor needs. Visit our store in Chadstone, Victoria, or explore our website to discover the latest trends and timeless designs that will transform your house into a home.
Photos of west elm
1341 Dandenong Rd Ste LL, Chadstone VIC 3148, Australia
Opening hours of west elm
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews of west elm
"The furniture sold here is contemporary,stylish and a standout design wise"
"Quite rude, I was in the store before closing An older women left everyone in the store to chase me and say we are close and you need to leave She forget that the store filled with many other costumer probability majority were Caucasian not like me Plus nothing in the store worth buying"
"Bought two chairs but they both wobbly. Retuned it for replacement. The tracking shows the warehouse received it the next two days after I sent. Now it’s over a month, the customer service still says they haven’t processed the order hence no idea on what’s the next step. Will not recommend purchasing at west elm at all. Quality is poor, customer service is none. Worst experience ever."
"Was recommended by store to purchase things online and I could return them if they did not suit our home. Had to ring a 1800 number and 30 mins later I finally received a return authorisation after having to give the person the same information three times. The fact that you have to ring to do a return is so archaic in itself. I was then told I couldn’t return the items to a store I had to post them - even though I was told by the store I wouldn’t need to. I now have to pay $100 to return cushion covers. Absolutely no interest in customer service. Will never shop there again."
"UPDATE: Michelle from Customer Service @ West Elm contacted me and did go above and beyond rectifying the situation to the best of her ability. Ultimately, I have now received my furniture which I REALLY DO LOVE, and honestly, I just love their furniture - it's 100% my style. I even purchased new coffee tables from them. Thank you Michelle. .....So far the worst experience ever! About to jump on the phone once again because still no one follows up as promised. Why won’t you give me my couch? Was supposed to be delivered 4 days ago!!!!! Terrible company to deal with when things go wrong. The pits. Fob you off to delivery company. Will not take ownership and help. These products are not cheap. Think this call will be the one to cancel the couch. Ordered a bed too. Think it’s take to take my money elsewhere!"
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