Universal Store

"I had the immense pleasure of visiting Universal, a haven of style and fashion, where my delightful experience was enriched by the warm and attentive assistance of Sofia. From the moment I walked through the doors of Universal, Sofia's genuine enthusiasm and expert guidance made my shopping venture truly exceptional. Sofia's impeccable knowledge of the latest fashion trends and her keen understanding of individual style preferences ensured that I found exactly what I was looking for. Her friendly demeanor and unwavering dedication to customer satisfaction transformed my shopping trip into a memorable journey at Universal. The atmosphere at Universal was both inviting and sophisticated, mirroring Sofia's professionalism and genuine passion for fashion. Her remarkable ability to curate outfits that perfectly aligned with my taste left me feeling not only confident in my selections but also eager to return for more. It is clear that Sofia's dedication extends beyond sales – she creates a connection that makes each customer feel valued and cherished. Her commitment to making every visit to Universal a delightful experience truly sets the store apart. Without a doubt, Sofia's exceptional service elevated my visit to Universal to a level beyond ordinary shopping. Her warm smile, impeccable taste, and dedication to customer satisfaction have left an indelible mark. I look forward to my next shopping expedition at Universal, knowing that Sofia's expertise will undoubtedly guide me to yet another outstanding ensemble."

"Website clearly states “In Stock” for an item but absolutely nowhere to be seen inside the store. The staff were as much help as walking frame for a limbless patient. Bogus"

"DON'T ACCEPT THE TOTE BAG. I can't believe I got ripped off $12 for tote bags to carry my items, without my knowledge. The staff are extremely annoying, constantly trying to upsell and then at the very end offering a tote bag for my items but not disclosing I'll have to pay for them. I only realized when I got home. I've lost trust for this store. Its not a lot of money but some other shoppers also got tricked into buying the tote bag. We are in a climate where Australians are suffering yet we have teenager's robbing people in daylight @ a universal store. Couldn't believe it."

"Walked in with absolutely no expectations at all, possibly considering getting a few items for my upcoming trip overseas, but walked out with almost a whole new wardrobe! All the staff, in particular Ginny and Nico, were super patient with me while I tried on an abundance of clothes. They were both so genuine and helpful. One of the best experiences I’ve had in a retail store in a long time!"

"I had the best experience at this store last week. A lovely worker named Mykelti welcomed me into the store and helped me pick out some clothes for an event. She made me feel comfortable and confident in the clothes and I left in such a great mood. Will definitely be returning and asking for Mykelti's help :)"