Nick Scali 111 Cranbourne Road, Frankston, Victoria 3199

"I recently had the misfortune of purchasing a sofa lounge from Nick Scali Furniture, and I must say that the entire experience has been an utter disappointment. From the moment I laid eyes on their overpriced and supposedly high-quality sofa, I was deceived by their false promises and left with a bitter taste in my mouth. Within a mere three weeks of owning this supposed luxury item, the nightmare began to unfold. To my horror, extensive peeling started to plague the sofa, leaving unsightly patches all over. Naturally, I made a formal complaint to Nick Scali, expecting them to rectify the issue promptly and professionally. Unfortunately, their response was nothing short of outrageous. In an attempt to address my complaint, they sent a service representative to inspect the sofa. To my astonishment, this representative shamelessly declared that the peeling was not a defect but rather a common issue with their sofas. Excuse me? Did I just spend $4,000 on a product that is inherently flawed? This revelation was not only disheartening but also a blatant disregard for consumer trust and satisfaction. What truly infuriates me is that at no point during the purchase process was I informed about the possibility of such peeling occurring. I was led to believe that I was investing in premium quality furniture that would stand the test of time. Instead, I am now burdened with an expensive eyesore that serves as a constant reminder of Nick Scali's dishonesty and lack of integrity. It is beyond comprehension how a company can charge such exorbitant prices for their products and then have the audacity to claim that peeling is just a normal occurrence. This is not only deceptive but also indicative of their complete disregard for customer concerns and their failure to live up to their own marketing claims. I strongly advise anyone considering purchasing furniture from Nick Scali to think twice. Do not fall for their slick advertising or be fooled by their supposedly luxurious reputation. They are merely selling subpar products at inflated prices, with no intention of standing behind their merchandise or taking responsibility for their glaring shortcomings."

"I came into your store and I did two laps of your store no staff around and had to wait.. I was approved by a lady who said she wouldn’t be long.. she asked if I had a question.. not if I wanted help. Very degrading! I told her I wanted to purchase furniture and she was was nothing but rude and degrading again. I wanted to do pick up but she was more interested in asking me if I had a reputable business which was none of her business."

"All I have to say is - DO NOT accept any delivery from these guys if there is even a slight hint of a defect. Be sure to tell them to load the delivery back on the truck and do not sign for it. Shocked by the appalling customer service so far. Purchased a new couch, waited 4.5 months for it to arrive - no problem, we expected a wait. It arrives with a dirty scuff mark on the arm. It's a cream couch so completely obvious. I point it out to the driver and he tries to get it off with a wet cloth, making it worse and scuffing up the material, adding another fault. He says he is just the delivery driver, I need to sign for the couch and call Nick Scali to report the damage. I sign with a highlighted note to say I have received the couch but that the item has an obvious defect and needs to be rectified. I immediately call the customer service team and am told to send images through. I send them through, 2 days go by and I don't hear anything. I call to follow up and the service person tells me I never should have accepted the delivery. Then I am told they will send someone out to clean the mark off the couch. Now I need to wait 1-2 weeks for someone to come out and attempt to clean it. So, do yourself a favour and if something faulty arrives, just tell them to load it straight back on the truck."

"Incredibly poor customer service with no communication, compassion or care, and significant lack of professionalism, including blaming myself as a customer for their own wrongdoing with regard to delivery. A formal complaint has been sent and I am awaiting a response. I would strongly recommend going anywhere else but Nick Scali, despite being told by a family member of their poor experience with the Frankston store I decided to take the risk, and wish I hadn't. I would highly recommend taking the poor reviews into account with your decision."

"Twice now I have tried to purchase from NS. The first time I was wanting to buy a glass console. Was told that I couldn’t collect myself and that it needed to be delivered as it was glass, fair enough, didn’t purchase. The 2nd time wanted to buy ex floor stock, but was told it had to go to central office and then could be despatched to me at a cost of $80. All I wanted to do was to buy it and put in my trailer and drive 2kms home. Won’t be visiting or buying NS again, we go online and buy competitor product. Bad bricks and mortar experience."