Icon By Design

"DO NOT BUY FROM THIS RETAILER!! PLEASE READ BEFORE YOU BUY... I purchased 8 dining chairs, they had one on display that I really liked. It had a matt finish and I chose black material seat covers. My chairs turned up. 6 chairs were a gloss finish and 2 we're the matt finished that I ordered. I called straight away to make them aware. I was told to take photos and customer service will respond. I recieved a standard response. I returned to the store to physically show them the difference between the chairs. The manager identified they were different and suggested I walk around the store and I pick out 6 matt chairs to match the matt finish look I wanted. Which they had non, that's why they had to be ordered in the first place. I left 2 chairs there to make sure they knew which is the correct matt finish. and asked if he could order me the correct 6 chairs. I was told the manger Amy will call me, but she was sick that day so it will have to wait until she's better. NEVER recieved a call. I drove back to the shop again 2 weeks later. I was told someone will get back to me. NO response. I ended up taking my husband with me to help me get this all sorted as it was causing me stress. 4 months this went on.They are not cheap chairs. Once again, no one had any authority in the store to resolve this. They act all nice with service when you walk in, let me tell you, when the product that you ordered turns up and its incorrect. Good luck trying to get anyone of the staff to have the issue resolved. I am stuck with 2 matt finish chairs (THATS CORRECT) and 6 gloss chairs that don't match. So disappointed. What a waste of alot of money. Photos clearly show you the difference. See attached."

"I cannot express how happy I am that I stumbled upon your website and purchased this table and chairs. They are such good value for money considering how expensive solid oak tables of this length can be. Also the service was great and I appreciated the phone call before to arrange a convenient shipping day for me."

"Extremely happy with our purchase of the Nestor dining chairs. Icon by design had the perfect design to suit our home and dining table with such a unique look and build quality that separates their chairs from others. Customer experience was great, Steven from Richmond looked after us and helped provide great ideas and tips for furniture selection. We even had a delivery issue and Anita from customer service contacted us within a day and we had the issue sorted."

"This is a very sturdy and beautiful piece of furniture. It's not cheap. But it is well worth paying this amount. It is made of very beautiful solid oak wood. It's very different from the furniture you buy at a cheap furniture store. If I have more money, I would like to change all the rest of the furniture to icon by design."

"The in-store experience at the Richmond Icon by Design was fantastic. Unfortunately we had some bad luck with communication around delivery and a faulty chair, but the actual delivery team on the day was amazing. So a bit of a roller-coaster ride but worth it in the end. We visited the store back in June. The staff were friendly, patient and very helpful, offering advice about which colours and styles would best suit our home. I'd just give a heads up to Victorian buyers that, due to the border closures, delivery might be delayed even after the courier has asked you to confirm the delivery window via a text. Given the pandemic, delays are understandable but I'd suggest that the communication around delays could be improved. We received a call during the delivery window and we were told that our furniture wouldn't arrive today because was still was still in NSW, and they didn't know when it would arrive in Victoria. Unfortunately we had already dissembled our furniture.. leaving us without a bed and table for a week while the furniture traveled to us from NSW. We were very happy when it arrived and the delivery team went above and beyond helping us. We then noticed that one of the chairs had a split in it and wasn't safe to sit in. I'd seen some of the other reviews mentioning faulty products and had tried to inspect the furniture but we missed this crack as it was underneath the chair. I've uploaded it so others know what to look out for, however rare these faults may be. We requested a replacement, which arrived a week later, so we now have the full set. We would have loved to have given 5 stars if it wasn't for bad luck we had with communication around the delay and the faulty chair - but the furniture itself it beautiful."