AJ's Automotive Tyre and Mechanical 319 Mann Street, Gosford, New South Wales 2250

"I had AJ service my car for some 3 years. After which the the water pump leaked, and AJ replaced it. 18 months later, the water pump failed with only 9500 km. I returned my car for AJ to review only to be told out of warranty. Unfortunately, he would not replace under Customer Guarantee had to go to NCAT for a resolution which took some 6 months. Not only did it take a tribunal to resolve, but I found out that the water pump had a recommended retail of $700 AJ charged over $920.00 plus labour. Hence, now go to a different automotive service, so please check your CUSTOMER GUARANTEE RIGHTS through your ACCC. 27/08/23 Here we go again you make it sound that this situation was not your fault you acted like a young school boy that doesn’t take any responsibility for their action. I had taken my car back to you, as you were the one that provided the service and parts and charged according. You were the one that told me that it was not in the 12-month warranty. Now let me repeat myself, not for benefit to you as you didn’t wish to hear this even in the Tribunal but for the readers. ACCC Act 1. What if the warranty has expired? If a product turns out to be defective, you may be entitled to a repair, replacement or refund under the consumer guarantees. This applies regardless of whether the product is still under warranty. 2. A warranty is a voluntary promise offered by a person or business who sold the product or service to you. Warranty is separate from automatic consumer guarantees. If you have a valid claim for refund, repair or replacement, the store must handle your claim. They generally cannot insist you deal directly with the manufacturer, even if your claim falls under a manufacturer’s warranty. You made NO effort to resolve this issue for 6 months (refer to point 2.) not until I had taken you to the Tribunal and even at that time you took the easy way out and still claim out of warranty and wanted to charge your customer. I will say that up until this point I was relatively a long-time loyal customer even recommending you and I would have expected that you would look after my interest to the law. When push comes to shove you are just a used car sales man in for the quick buck and to hell with your customer if things go wrong. Finally, if you wish to have loyal customers you must show loyalty, have a back bone, have ethics, be honourable don’t be so quick to dump them just because thing got a little too hard, the customer pays for your business and now you have two less cars to maintain."

"Highly recommend AJ's for any tyre or automotive repairs, excellent and friendly service and did a fantastic job on my car"

"My wife's Honda CR-V rego had just lapsed as she didn't realise that she had to get a pink slip for a new car after five years. I telephoned Anthony at a very short notice and he was kind enough to accommodate her in the afternoon. He issued the pink slip while she waited without any problems."

"Anthony is a very nice and friendly guy! He replied my enquire very quickly and explained everything I needed about the blue slip. Great service! I recommend and would definitely go back."