Gainsville Furniture
7 Riverside Quay, Southbank Victoria 3006
Photos of Gainsville Furniture
7 Riverside Quay, Southbank VIC 3006, Australia
Opening hours of Gainsville Furniture
Monday:
10:00 - 17:00
Tuesday:
10:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 17:00
Friday:
10:00 - 17:00
Saturday:
10:00 - 17:00
Sunday:
10:30 - 17:00
Reviews of Gainsville Furniture
"Best service ever. Felt confident in my decision. Family owned company makes a difference. Definitely buying more. Very thankful"
"* please note that this review has been resubmitted as the owner decided to publish my private information ie my full name when replying to my original post. I have since received my product* I bought from Gainsville earlier this year and was told it would be delivered end of March or possibly April. I have it in writing. It’s July now and I have not received anything. We have called numerous times and left messages since April and have not heard back from Debbie who sold us the dresser as she is always ‘unavailable’ (and also somehow unavailable to call back). The only person who has given me a relatively satisfactory answer and emailed me is Stephen who has given me an estimate of July but the last time I called (end of June) it was not confirmed. Needless to say, their customer support is terrible and they are scamming potential customers by telling them a much earlier delivery date than actually anticipated."
"I have experienced an amazing customer service from Gainsville and Charlotte in particular. She always kept me in the loop regarding the progress of our sofa. I was amazed how accurate were they with the delivery time frame. Charlotte is extremely patient and is always happy to answer all the questions with a lovely smile. I was super impressed with Gainsville's professionalism. Keep up the great work Gainsville."
"Worst service, will lie about delivery dates to get a sale. We purchased a dresser at the start of February, and were told to expect delivery in Mar or Apr. It is now June, and when we call to get updates they can't even tell us when the next shipment will be. I don't understand how a company could be run so poorly. Customer service is terrible, every time we are told they would check with the factory and call us back with an update, and they never do. We have to constantly chase the store for updates. I don't understand how after almost 5 months we still can't get a delivery date. You can only use COVID as an excuse for so long - other stores even if shipment is delayed can still give an exact delivery date at time of purchase. This is beyond ridiculous. Contemplating reporting to the ACCC for misleading claims."
"I have experienced terrific customer service with every aspect of my Gainsville journey... Andrea, Bailey and Mark all very friendly and supportive in assisting me with my choice of design and fabric. I'm thrilled with the style, feel and quality of my new sofa."
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