Kingswim Clyde North

"I had really bad experienced yesterday as coach came late and she finished the class even 3 minutes early. Staffs are not cooperative and poor informative session.. when we enrolled, they have to be told us everything but after a while they have a different policies which one I don't understand but really disappointed and bad experienced"

"Overall Kingswim was good. I think the swim teachers were of high quality. I think the staff generally speaking are lovely. I do think they keep kids in the same level for extended periods of time but I also think my kids are very good swimmers because of that. I think at times they need to show a bit more flexibility to a customers situation. Kids get sick often especially in winter and I don’t think 1 make up lesson per month is the right way to go considering kids can be sick multiple times or for extended periods of time. My kids have been to many different swim schools over the years and if I’m being honest Kingswim is definitely one of the best swim schools we’ve attended. Also shout out to the amazing Alyssa and Jade who are always lovely to deal with and made it a pleasure to attend the centre.they do a lot of hardwork and I hope it’s appreciated."

"Pathetic customer service...I called and emailed so many times to let them know that we are not going to take any more classes and cancel it. In April they charged me for full month of Feb and on calling them they are not even apologetic nor ready to refund the money. They kept on saying that 4 week notice is charged. Why i was not informed about it? So unhappy with the way they dealt with me. Will not recommend to anyone. High price and bad policies."

"The management and how it’s run is below average. Meghan who looks after this swim centre has no proper managerial skills and what I have seen between the employees and her is the way she talks to them. She has no respect for them and the employees are feeling uncomfortable working at this swim centre. From what i heard, Meghan is always going AWOL. Therefore the task is given to younger supervisors who have more stress to deal with and having to put more hours in even though little breaks are given. The best alternative is that they are best finding another manager who can run this swim centre back to the best it can be and that the passion and enthusiasm of this new manager that they find, can be shown."

"DON’T WASTE YOUR $ AT THIS PLACE. Worse administration team with bad attitude & the “manager Megan” who has zero compassion for long term customers at Kingswim Clyde. Used them for about 2 years + & towards the end of last year, when trying to make bookings for makeup lessons they couldn’t accommodate. When calling through to speak to someone, they rush you off the phone or they never have any spots left for makeup lessons so you find yourself calling in 3X a week to try and book it in. Requested to speak to the manager or get the managers emails for direct feedback, I was told I couldn’t because they don’t disclose managers email details! (What’s the point of being a manager) I didn’t end up going back the whole month of December because of how LOW they treat people. They still took money from account on that last month which I didn’t mind, they seem like they needed it anyway. Desperate to take $ from people but can’t keep up with customer service standard. Swimming instructors always change & when you do get a good one they don’t last for at least 3 lessons. Very inconsistent! It’s ashamed that I had to move my kids elsewhere due to RUDE STAFF & A MANAGER THAT ALWAYS THINKS SHES RIGHT! Please save your money and take your kids for swimming lessons elsewhere, you’ll save yourself a lot of headaches having to deal with incompetent staff & Manager."