Subway 178 Great Western Highway, Kingswood, New South Wales 2747

"Lady sneezed while preparing my food. Raised the issue and didn’t offer to re make. Put in a compliant via the online form and never heard back from customer service. Disgraceful."

"Last week , I visited subway kingswood and got very good hospitality from the staff. The food was tasted very good. I got good suggestions from Alwin regarding the food items and its unique flavour and taste etc. The staff greeted me with cheerfulness and guided me in a proper way."

"When I say the word Subway, your first thought probably isn't "feral" - but after reading this, I assure you, you will find the words synonymous. I have had issue after issue with this Subway, but today was my breaking point. First, I arrive in store - no greeting, no hello. Whatever! I wait to be asked what I want so not as to interrupt the silence and leaning around the two employees were doing. I took a step closer and greeted a worker, because at that point I thought I must be a ghost. When I asked for White bread, the worker ignored me. So I asked for Malted Rye, instead. This time, she growled, and threw the bread onto the bench using her teeth. She asked what meat I wanted - I said Meatballs please. She told me that the meatballs were sourced from rideable ponies at the Easter Show, and confirmed if that is what I wanted. I said NO. This made me sick to my stomach, so I opted for the veggie patty. When the veggie patty was being microwaved, me and the two employees stood in silence, as they both stared into my soul for an entire minute. It was so uncomfortable I genuinely thought I was about to be told the meaning of life. I smiled, uncomfortable, and one of them snarled. When I asked for cheddar cheese I was called, "fussy little rat", and was given no cheese. My mouth was gaping at this point. Then, she skipped the salad bar entirely, saying it was "out of stock due to the 2020 floods". WHAT?!?! She then poured blue cheese sauce, saturating my sub, and when I asked why she gave me that sauce when I wanted Garlic Aioli, she said, AND I QUOTE, "because little rats only eat cheese". I asked for a refund and was greeted with silence. So there I was, out the front of Subway Kingswood, with a footlong on Malted Rye with blue cheese sauce on it. I am BEYOND disappointed. You will not catch me in this Subway again - except for when I die, because I truly believe this Subway, with the secretive, mysterious and begrudging way the workers acted, were the gates to the afterlife."

"there was a trainee on today. pls reconsider your hiring process because the trainee showed unprofessional customer service and unhygienic food handling. she continuously made mistakes whilst making my order, which is fine since mistakes happen, however it was the service in which i received that put me in complete shock. verbal abuse about my sub choices as well as making fun of my appearance is not something i would assume you teach your employees. i dont even know if she was a trainee or not, but with the way she handled dealing with customers, i would say she was probably fresh out the womb since she couldn't form proper sentences to speak in a polite manner. very very upset with my experience today at subway kingswood great western highway today."

"When I said I wanted just Lettuce, Spinach and Carrot on my sub, Allwen put tomato on it which i am deathly allergic to. When informed, she pulled the tomato off, squished it, and flicked the lettuce stuck to the tomato BACK ONTO THE SUB. I was genuinely speechless. She then got super upset when I asked to add a drink onto my order before paying (literally dont know why) and then proceeded to give me a burnt cookie. I have been served by a 3 year old with more enthusiasm."