Fendi Melbourne Chadstone 1341 Dandenong Road, Chadstone, Victoria 3148

"Purchased a Fendi bag yesterday. However, due to unforeseen financial circumstances changing overnight, I called today to see if I could get a refund (less than 24 hours). My request was refused as it does not align with their return policy. In fact representative suggested I sell the bag online!!!!! So upset with this company. Will NEVER shop there again and will tell my friends NEVER to shop there. They have no empathy whatsoever. :-("

"Went in store today in the morning and the customer service was so professional and i felt so welcomed. Two of the ladies helped me out for my purchase. They were so kind. I had purchased earrings off here and service was great! It was my first time shopping here and the environment was so welcoming and nice."

"Punched a nit wear jumper from fendi chadston I paid $1300 for it, I had washed it as the lady from fendi told me to and after it was dry the black fendi writing had stained the jumper as it is white. I had taken it back to fendi and they said the need to send the jumper off to get inspected from someone higher. Few days later I received a message from a manager telling me the claim has been rejected as they said its not classified as a manufacturer fault. Which is really disappointing as I had paint $1300 and washed it as I was told from the shop! Definitely won't be purchasing from them again"

"My husband purchased a scarf for me. I sent my husband photos for the scarf I want and brought the picture to the sales. The photo clearly shows that the scarf is made of material A, the sales Stella took out a scarf made of material B without explain the difference to us. My husband did take a photo to me, but the photo cannot tell the difference between the two materials at all. When my husband took it home, I know that’s not what I want. We went to store the next day to seek refund, they are saying they will not refund, but can only give a credit voucher with one year limit, and there is a lot of limitations attached to the voucher. Also we note the scarf is without a price tag, who knows if it is a second hand one and refunded by another customer. At this time, they only said they could order the scarf from another store, but why they do not do this on the day of purchase? Another male sale even cheated us on the phone saying that he had already checked all stores in Melbourne, but they do not have stock we want. If it is the case why another sales told us it could be ordered from somewhere else? Very disappointing management and attitudes. Date of purchase is 20 Nov 2021, date of dispute is 21 Nov 2021."

"So far the best experience. Customer service is amazing. Friendly and go far and beyond to help you feel comfortable and to find what you want. Savannah is amazing, friendly and so nice that I will for sure come back."