Pet Express Transport Services (PETS) - Domestic & International Pet Transfer

"The team at PETS were the most lovely and professional team that helped us move our cat and dog from Sydney, Australia to Toronto, Canada. They were so good at communicating the steps the whole way through, and they took the time to reassure me that the pets would be safe when I was panicking the night before their departure! The pick-up driver, Dan, is the loveliest guy in the world and sent me photo updates leading up their boarding. Our pets arrived safely and healthy in Canada and they seemed entirely fine throughout their journey. I'm sure if they could talk, they would also give PETS a 5 star rating! I would definitely recommend PETS for their customer service and knowledge about the whole pet relocation process!"

"Tim and Haider from PETS just helped me transport my dog from Melbourne to LAX. I highly recommend them after working with them, they were always super responsive, took great care of my dog during the process and kept me updated throughout the process. Best of all, they were one of the only companies that gave me a reasonable quote during the pandemic. Highly recommend and would definitely use them again! Thank you!!"

"Shipped 2 of our cats (Milky & KC) from Sydney to Hungary. I was really stressed about this because this already uneasy exercise looked very challenging in the middle of the covid19 misery with almost no flights and airlines charging arms and legs for their services but the service from PETEX/PETS was just perfect. Asked for quotes from 6 companies and PETEX was one of the lowest offer pricewise beside the complete door to door service. My phone conversation with Tim really filled me with hope and confidence that transporting our beloved pets overseas was actually doable. He provided me with the otherwise short list of requirements (chip, 2x vaccinations for the cats with original paperwork and the airline approved and reasonably sized cage) and the exact timeline of the whole procedure.(booking with airlines, expected confirmation time, mandatory overnight stopover) What I found is trying to buy a proper cage yourself is not just almost impossible but pointless too, the only suitable airline approved cage on the market (PP30 for a normal size cat) is always out of stock in every pet warehouse plus it is actually cheaper to get it from PETEX and they give you a nice mat and an absorbing pad too and this way they can turn up at your place with the cages prepared, labelled and ready to go. The lad who collected the cats from PETEX was really nice (sorry forgot his name) and caring with out cats, he rocked up spot on 8.00am so I could go on my way after the pickup. Shortly got some pictures from PETEX in email that the cats are okay and they took the final vet check before the flight alright and they are cleared to fly. What was really convenient is that Tim organised the flight for the cats one day earlier than our flight out of AUS so with the mandatory overnight convenience break for the cats in Doha we could catch up and arrive with the same flight to Hungary so we were able to collect the cats same day after an other vet check at the cargo facility. Overall a very very good experience, prompt replies, straight talk and professional service, thank you! ps: google maps location for the Sydney branch is outdated, as far as I know they moved the office to north Sydney but they come to you anyway. ps2: managed to snap a pic in Doha towards the end of boarding when ground crew pulled up next to the aircraft and quickly loaded the cats to the aircraft pretty much as the last thing before take off to minimalise the time they spend outside."

"Sydney end great however Perth end not. My daughter took our two cats to your depot at Perth airport as requested by your company. I had hired a cage to fit to cats in. She was given a cage that was big enough, luckily she looked at the ticket they were heading for Melbourne instead of Sydney. She then stated that the cage was not big enough and it was heading for Melbourne. The guy at Perth end certainly didn’t seem concerned. She demand the correct cage and luckily she had the flight details on her and Id which was requested to be provided. ID wasn’t checked. Then had to change the cats from her cage to the hired cage in the car park. Not very impressed."