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Menzies
Departure Plaza, Mascot, New South Wales, Australia
About Menzies
Welcome to Menzies, a trusted establishment and point of interest located in Mascot, Australia. Our institution has a rich history that dates back to 1833 when we first began trading in Edinburgh. While the movement of goods may have been different back then, our dedicated team has always been relied upon to get the job done.
Today, Menzies is proud to provide safe and efficient aviation services to our valued customers, ensuring a seamless experience every time. With over 250 locations worldwide, we strive to be an employer of choice, attracting, retaining, and training the right people. We believe in the potential of every individual and work tirelessly to help them succeed.
Whether you're seeking assistance, information, or have a specific enquiry, our teams across the globe are readily available to assist you. Our commitment to excellence extends beyond Australia, with our headquarters located at 21-22 Bloomsbury Square, London, in the United Kingdom.
At Menzies, we are driven by a passion for aviation and a dedication to providing exceptional service. Join us and experience the difference of choosing a trusted institution with a long-standing reputation for excellence.
Photos of Menzies
Suite 3-1215 Departure Plaza, Mascot NSW 2020, Australia
Opening hours of Menzies
Monday:
06:00 - 19:00
Tuesday:
06:00 - 19:00
Wednesday:
06:00 - 19:00
Thursday:
06:00 - 19:00
Friday:
06:00 - 19:00
Saturday:
06:00 - ?
Sunday:
06:00 - 00:00
Reviews of Menzies
"MENZIES IS THE WORST COMPANY IN THE WORLD. EVERYTIME I CALL THEM, THE MAILBOX IS FULL OR NO ONE ANSWERS THE PHONE. YOU CANT EMAIL THEM BECAUSE NO ONE RESPONDS. IF I COULD GIVE THEM NO STARS I WOULD"
"Update: I'm so happy! Today, on June 13, 2023, I was able to retrieve my CPAP machine at Menzies-Aviation at Sydney Airport. So, it was worth repeatedly contacting Cathay Pacific and writing a few emails. In terms of accuracy, my CPAP was found on May 28, 2023, in Hong Kong and was noted in the lost and found log there. However, it took until June 11, 2023, for me to be informed about the finding. Nevertheless, I would like to thank everyone who helped. I'm sure I'll be able to sleep better tonight. ------------------------------------------------------------------------------------------------------- I left my breathing apparatus in the hand luggage compartment on a flight on 26 May 2023 from Hong Kong to Sydney. At passport control I noticed that then, but was not allowed back to the plane, but should report to the Lost & Found counter. I did that and there was a message written to the staff, you should contact me. Even after 7!!! Days you have not reported. If you try to call Meziesaviaton Sydney you are automatically told to write an email or leave a message on the answering machine only to be told that the answering machine is full and will not accept any further messages. Folks, that is a medical device and very IMPORTANT to me. I then contacted Cathay Pacific and explained the circumstance to them, but they can't or won't help either. I am always put off and you refer to Menziesaviation Sydney. Now I have to wait again for a callback from Menziesaviation, so finally call me BACK. The device has not been stolen, but was in the A350-1041, in the overhead compartment above seat 46 G."
"Airline lost my luggage. Airline insists my luggage was returned to Sydney and yet no one can locate it. The staff were nice enough but I was left feeling like I was disrupting their life by expecting them to do their job."
"Nobody answers the phone. There is no accountability for the damage done by Menzies baggage handlers. They have destroyed a good quality suitcase by snapping one roller off. There is no responsibility to even reply to several emails sent. Very poor."
"If I could give them zero I would, terrible service. No phone numbers are answered, no emails are answered. I was told four days ago my lost luggage would arrive the next day but still nothing. Absolutely no way of contacting Menzies, they are shocking. What do you do? There seems to be no competition for them, they just stick their collective heads in the sand and ignore you knowing there is absolutely nothing you can do. Shockingly bad."
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