Starbucks Mt Druitt Carlisle Avenue, Mount Druitt, New South Wales 2770

"Ordered the pink strawberry acai drink for the first time , bit refreshing from the normal frappe. Also ordered a spinach sausage roll, it was not very hot. Staff were very busy. Okay experience overall."

"Dear team, I hope this review finds you well. I am writing to express my disappointment and dissatisfaction with the service I received at Starbucks Mt Druitt on 24/07/23 at 20:47. The purpose of this review is to bring to your attention an incident that left me feeling uncomfortable and disheartened as a valued customer. On the aforementioned date, I visited the Starbucks Mt Druitt store to purchase my coffee order, following the TikTok recipe for the Vietnamese salted coffee (a Venti Espresso with 2 shots, 1 pump of Mocha, 1 pump of White Mocha, 1 dash of cream and salted caramel cream cold foam). I came yesterday and the coffee was nice so I came back today. Upon paying for my order at drive through, I was astonished to be met with an entirely inappropriate response from the team. We were asked which management we were under. And we were like excuse me sorry what do you mean? Then the staff explained to us that we only pay $6.30/ coffee for this order, which we should have paid around $8 for. We were advised this is the iced white mocha with cold foam and dash of cream. They told us to order the ice white mocha next time and get charged properly. Then they grabbed the receipt to write down what we should order next time to get charged properly, they said they would let us go this time. I was like what was that? Was I not allowed to order like that? It was a good Monday and I just want to complete it with a nice coffee. I didn't expect to feel like I have done something wrong, that I have cheated the system to get cheaper coffee. Sorry in advance staff if you did not mean it, but that's exactly what I felt like, I was very upset and disappointed. The staff's comment insinuated that I was attempting to take advantage of an error or exploit the system, which was both embarrassing and unwarranted. As a loyal customer, I believe that such remarks are not only unprofessional but also offensive to customers who expect to be treated with respect and courtesy. It is not the responsibility of the customers to monitor the pricing discrepancies; instead, is it the duty of Starbucks and its staff to ensure that accurate pricing is reflected in the point of sale system? I would greatly appreciate if the staff could have kindly told me that this is the recipe for ice mocha and it costs $8. I would be more than happy to pay. I did it to try out the recipe on TikTok, not because of the money. And when I came to Starbucks Mt Druitt, I felt nothing but judged. I don't appreciate you wrote it down and told us to order it next time , to be charged properly. That was not nice and not respectful at all. Please kindly do not make assumptions and treat your customers badly. It would be greatly appreciated if Starbucks Mt Druitt can please kindly let customer know that you are not flexible and only make to order what's on the menu. It is essential for Starbucks to handle such situations with grace and professionalism. Customers should not be made to feel uncomfortable or embarrassed due to their specific coffee requests. The incident left a lasting negative impression on me and tarnished my experience with Starbucks Mt Druitt. I value the quality of products and service Starbucks has provided over the years, and I sincerely hope that this will be taken seriously and handled with utmost consideration. Thank you for your time."

"I would give half a star if possible. Went by this morning to grab a coffee for me and my wife a cappa and a mocha. Service was lousy, coffees were expensive and they didn't get my order size right. Most of all, coffees were terrible tasting. The Cappuccino tasted like hot water with milk and the mocha seemed more like a hot chocolate. I couldn't tell if there was any coffee in them. HIGHLY URGE NOT TO ORDER FROM THEM. IT WILL HURT YOUR TASTE BUDS AND YOUR WALLET!"

"Friendly staff, always get my order correct, line moves fast. My only issue is every time a new monthly promo drink comes out, this particular store never has it in stock !!! What’s the point of advertising it if we can never buy it. Sometimes I’ll make several attempts so I don’t miss out, but nope, never in stock. I don’t have these issues at any other Starbucks, only Mount Druitt store :("

"I visit Starbucks often and usually love it but the mount druitt night staff always make our drinks wrong and we pay extra for extra syrups and vanilla sweet cream cold foam but they put whipped cream instead. THE NIGHT STAFF IS SO LAZY AND NOT BOTHERED MAKING THE DRINKS RIGHT. This has happened on multiple occasions. The manager needs to check and manage the night staff well because they are FLOPS at doing their job. The day staff barely disappoints so 1 star for that but night staff ruin every drink. i hope the manager does better and gets rid of the lazy flops on Night Shift."