Kavalri Jewellery

"Best service! Ring was ready before the expected date. Michelle was incredibly knowledgeable, kind and helpful. We are yet to order our wedding bands! 100% recommended. It's an amazing experience and the quality and variety of ring settings is outstanding."

"I had a disappointing experience with Kavalri whilst purchasing a custom-made engagement ring. The lack of quality control was evident when they presented me with a crooked ring three weeks after placing my order, which was embarrassing, as clearly nobody had looked at the ring prior to me collecting it. It shouldn't be the customer's responsibility to ensure the quality of their purchase. Despite an attempt to fix the ring and another visit to the store a week later, I was again presented with an off-centre diamond. So the ring went back again to the workshop to be fixed. On my third visit, the ring was seemingly straight, and I went on with my life to propose and all of that magical stuff. We noticed some weeks after the proposal that there was some damage on the wedding band (perhaps where it had been clamped, to straighten), so we returned to the store again to have it rectified. They set the diamond into a new setting, and all was well. It is disappointing that a shop that claims to offer high-quality products fails to deliver on its promises. The lack of attention to detail and quality control is concerning. As a customer, I expected a well-crafted ring (straight) and an easy shopping experience given the significant financial investment in such an item, but unfortunately, that was not the case. Based on my personal experience, I cannot recommend this shop to others who are seeking an engagement ring and a reliable purchasing process, I would go elsewhere. It is disheartening to encounter such issues and be left questioning the overall quality of their products. I am actually very surprised that this was my experience and I am writing this review, as I read all of the 5 star reviews prior to mine, so they seemingly have a good reputation, but unfortunately my experience wasn’t a positive one."

"Michelle was amazing!! I adore my ring and feel so very happy we picked Kavalri. We will be back for our wedding bands. Thank you."

"Fantastic service from start to finish! My girlfriend and I weren’t particularly well-versed in ring selection etiquette and Mimi was exceptionally informative and patient with us the whole way through. She explained everything in detail from the cuts, stones and settings to how an engagement ring would look with a wedding band. She then let us select our diamond using a 100x magnification tool that was very cool, allowing us to spot any impurities and get a steal of a deal! The ring was ready for collection one week early and turned out exactly as we wanted. They also offered complimentary services post collection including resizing and cleaning. The people at Kavalri are professional and genuinely want you to be happy. Cannot recommend enough!"

"This is the place to go in Melbourne for anyone wanting to purchase a diamond engagement ring. I decided to make the purchase on my own (after receiving some friendly guidance from my partner) and the team at KAVALRI were able to direct me to the perfect ring as soon as I walked into their showroom. The information they were able to provide me around the quality of diamond I was selecting was detailed and clear, which helped me select the right one and make the overall experience an enjoyable one. I was also impressed with their want to know about myself, my partner and our journey, while they were also very transparent regarding prices and helping me work within my budget. When it was time to collect the diamond engagement ring, they were extremely accommodating and worked around my busy work schedule. The communication I received from the team at KAVALRI was first-class throughout and the bottle of bubbles they also gave us was a wonderful cherry on top of an overall brilliant experience."