Michael Hill Chadstone

"They managed to hustle my partner out of $1000 (plus $100ish for a 'warranty) for a pair of earrings that I will never wear. He went in to grab something simple and stylish for me for my birthday.... and got grossly upsold to what I can only describe as 'gaudy' fashion jewellery. They provided a ridiculous spiel to him about how fantastic and practical these earrings are, which is completely untrue and how I could take the rings off the hoops and wear them on a pendant (why?!). The store now refuses to exchange the unworn earrings for something more practical. $1100 for a box that's now thrown in the back of a drawer. Such a hustle and we've ended up with absolutely nothing useful... just lost money and a lot of anger at the disrespect. Definitely not a good birthday, thanks a lot Neha. WARNING: do not trust their advice or recommendations, they don't care, their only interest is maximising each sale.... and there is zero accountability for bad advice/manipulative tactics by sales staff."

"oh my goodness. what a terrible experience. i literally sent a product to get repaired and paid for it and it came back more damaged than before. they refused to admit their wrong, despite me showing proof of what it looked like right before i gave it in as it was not looking like that at all! the staff that was helping me was EXTREMELY RUDE, and can be described as very large size and asian. i simply pointed out that they had damaged my product and needed to repair it for me. he spoke to me in a disgusting and very rude tone and refused to answer my questions and refused to help. please anyone reading this- dont bother doing business with them. i really hope they were just having a bad day because i dont even know how half these guys are employed there."

"I have had nothing but the best experience with Michael hill chadstone store. Margherita and Navjeet have provided me with the absolute best customer service. I will only shop with this Michael hill store from now on."

"If I could give zero stars with regards to customer service, I would. We were completely ignored by 2 sales assistants who were doing nothing in the store with no other customers around, April 3 @ 4.12pm. The only positive thing I can comment about Michael Hill was upon making a complaint online, I got a response from Jess (Michael Hill Customer Service) who apologised and assured me that they would investigate further."

"A $5000 ring you buy at Michael Hill, be ready, if you loose stones (and you have only wear the ring maybe 10 times in 2 years) it is normal! Dixit one of the retailers « that’s why you buy a warranty ». And guess what? Even with the lifetime warranty you have to pay for the reparation. Very bad customer services, they never answer your questions and don’t try to support you and find a solution because…. If there is a problem with the ring it is the customer’s fault! (Of course). It is now 7 weeks they have got the ring, no update from their side until I went to the shop. To resume the situation, the manager’s solution was to give me back the ring with a saphir missing because they can’t find a matching saphir for the ring! I asked to swap this ring with another one of the same price and of course they can’t do that. I truly hope they will find a solution and my mum will be able to wear this ring. Will NEVER buy again at Michael Hill. Thank you for making a lifetime present a disaster."