Pandora Highpoint 200 Rosamond Road, Maribyrnong, Victoria 3032

"Just got served by Reece at Pandora Highpoint. Been served by him before - best experience, love the costumer service and very well knowledgeable on old and new products. Highly recommended and he needs a pay rise!!!"

"I came into Pandora the other night and was greeted by Angelica. I had a ring from Pandora with some heavy sentimental value that was gifted and unfortunately broke- but she was understanding and happy to replace it for me under the warranty. Sure, it's a standard procedure to replace things under warranty, but she was so warm, bubbly and understanding of my situation, and offered a replacement in a heartbeat when I thought I had no hope of getting it repaired, especially as it was a gift. I am so grateful for her kindness and how she went above and beyond, and I hope Pandora knows they have a wonderful soul working with them. Thank you so much Angelica! "

"Disgusting and highly unprofessional!!! Walked into the Maribynong Pandora (Highpoint) store today looking for a gift for my niece. Found a bracelet I thought my niece would like so I decided to buy it. The young man took it to the register and I was then served by a young girl. She asked me if I wanted to purchase a gift box for $6. I told her that a regular box would do. She proceeded to place the bracelet in a small charm box. I told her that the bracelet was a gift and that that tiny box was not appropriate for a bracelet. She then said that they had run out of the regular bracelet boxes and that I would have to pay for the other box she tried to sell me earlier. I asked her if she could throw in the box as they had run out of the the regular ones. She told me she had to speak to her manger and went into the back room. Shortly after she came out with a box saying she had found a spare box in the back. She placed the bracelet in this newly found box. The bracelet was loose as the box had no fastening bits. The bracelet was just swimming around loosely in the box. I asked the girl if I could look at the box as it didn’t seem right. Upon inspecting the box, I noticed that It was all scuffed and marked. (It was an old/second hand/used box!!!) I pointed that out and said that the box was in no way appropriate and that it was not presentable. To my shock the girl grabbed the bracelet and placed it in the original tiny charm box (the one she initially tried to put the bracelet in). I then told the girl that I no longer wanted the bracelet and that she had just lost a sale and walked out. I still cannot believe how she tried to fool me! I was astonished at her total lack of professionalism. Shame on you Pandora!!! I am so disgusted with the way I was treated and had the extra purchase of a box pushed on me! Absolutely and utterly deceitful and disgusting!!!"

"I would just like to say Thank you to Reece as I came in on the 15th of December not having a clue as to what I needed and he was a massive help. He knew what size my finger was just by looking at it. He knew exactly what I needed for a present and within 15 minutes I had a whole heap of stuff and ready to go. Excellent customer service excellent sales skills and the friendliest person I have Ever met. Thank you Reece for making everything so easy for me and you have one happy customer here. Will only be shopping there from now on."

"Ideally located at highpoint shopping centre, Pandora offers a broad selection of Jewelry in a shop that is very trendy and brightly lit. Sraff are friendly and the ambience very relaxed, should you decide to buy or btowse."